Knowledge management - SlideShare

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Dec.25,2012 189,107views 278Likes Share DownloadNow Download Downloadtoreadoffline Knowledgemanagement DownloadNow Download Downloadtoreadoffline Dec.25,2012 189,107views SeharAbbas Follow KnowledgeManagementPresentation kreaume IntroductiontoKnowledgeManagement MieraIdayu KnowledgeManagementSystem&Technology ElijahEzendu KnowledgeManagementSystem AmericanMegatrendsIndia Typesofknowledgemanagementsystems NitinReddyKatkam Officeautomationsystem MilanPadariya KnowledgeManagementInformationTechnologySystems FarukOrtakaya IntroductionToConfluence HuaSoonSim LawFirmKnowledgeManagement,AnIntroduction ConnieCrosby SpeakingtoInfluenceExecutives ElijahEzendu RelatedBooks Freewitha30daytrialfromScribd Seeall BelieveIT:HowtoGofromUnderestimatedtoUnstoppable JamieKernLima (4.5/5) Free HotSeat:WhatILearnedLeadingaGreatAmericanCompany JeffImmelt (5/5) Free Inclusify:ThePowerofUniquenessandBelongingtoBuildInnovativeTeams StefanieK.Johnson (0/5) Free Blue-CollarCash:LoveYourWork,SecureYourFuture,andFindHappinessforLife KenRusk (0/5) Free HowIBuiltThis:TheUnexpectedPathstoSuccessfromtheWorld'sMostInspiringEntrepreneurs GuyRaz (4.5/5) Free AskforMore:10QuestionstoNegotiateAnything AlexandraCarter (4/5) Free HowtoLead:WisdomfromtheWorld'sGreatestCEOs,Founders,andGameChangers DavidM.Rubenstein (4.5/5) Free Bezonomics:HowAmazonIsChangingOurLivesandWhattheWorld'sBestCompaniesAreLearningfromIt BrianDumaine (4.5/5) Free LadiesGetPaid:TheUltimateGuidetoBreakingBarriers,OwningYourWorth,andTakingCommandofYourCareer ClaireWasserman (5/5) Free TheMinistryofCommonSense:HowtoEliminateBureaucraticRedTape,BadExcuses,andCorporateBS MartinLindstrom (4/5) Free Don'tKeepYourDayJob:HowtoTurnYourPassionintoYourCareer CathyHeller (4/5) Free TheCatalyst:HowtoChangeAnyone'sMind JonahBerger (4.5/5) Free BillionDollarBrandClub:HowDollarShaveClub,WarbyParker,andOtherDisruptorsAreRemakingWhatWeBuy LawrenceIngrassia (0/5) Free WhatYouDoIsWhoYouAre:HowtoCreateYourBusinessCulture BenHorowitz (3.5/5) Free TheFix:OvercometheInvisibleBarriersThatAreHoldingWomenBackatWork MichelleP.King (5/5) Free NoFilter:TheInsideStoryofInstagram SarahFrier (4.5/5) Free RelatedAudiobooks Freewitha30daytrialfromScribd Seeall FourThousandWeeks:TimeManagementforMortals OliverBurkeman (5/5) Free BusinessNetworkingforIntroverts:HowtoBuildRelationshipstheAuthenticWay KarloKrznarić (4.5/5) Free Subtract:TheUntappedScienceofLess LeidyKlotz (4/5) Free Power,forAll:HowItReallyWorksandWhyIt'sEveryone'sBusiness JulieBattilana (4.5/5) Free JustWork:HowtoRootOutBias,Prejudice,andBullyingtoBuildaKick-AssCultureofInclusivity KimberlyScott (3.5/5) Free TheOneWeekMarketingPlan:TheSetIt&ForgetItApproachforQuicklyGrowingYourBusiness MarkSatterfield (5/5) Free PressureMakesDiamonds:BecomingtheWomanIPretendedtoBe ValerieGraves (4.5/5) Free Winning:TheUnforgivingRacetoGreatness TimS.Grover (5/5) Free ImpactPlayers:HowtoTaketheLead,PlayBigger,andMultiplyYourImpact LizWiseman (5/5) Free InventandWander:TheCollectedWritingsofJeffBezos,WithanIntroductionbyWalterIsaacson WalterIsaacson (4.5/5) Free EverybodyHasaPodcast(ExceptYou):AHow-ToGuidefromtheFirstFamilyofPodcasting JustinMcElroy (5/5) Free Humanocracy:CreatingOrganizationsasAmazingasthePeopleInsideThem GaryHamel (4.5/5) Free Create:ToolsfromSeriouslyTalentedPeopletoUnleashYourCreativeLife MarcSilber (4.5/5) Free OwntheArena:GettingAhead,MakingaDifference,andSucceedingastheOnlyOne KatrinaM.Adams (5/5) Free TheThreeHappyHabits:TechniquesLeadersUsetoFightBurnout,BuildResilienceandCreateThrivingWorkplaceCultures BethRidley (4.5/5) Free FinanceSecretsofBillion-DollarEntrepreneurs:VentureFinanceWithoutVentureCapital DileepRao (4/5) Free 278Likes Statistics Notes RiduanDevaruban , PrincipalConsultantatNewFrontierConsultingSDNBHD at NewFrontierConsultingSDNBHD 2daysago TanimouneMamanNassir 1monthago MahendraJarman 4monthsago SrinathRathod2 4monthsago ishitapanchal11 4monthsago MostafaSadeghmanesh 1yearago MitchellManningSr. , ChiefPrioritiesOfficeratPrioritiesLimited at PrioritiesLimited 1yearago RjCastle 1yearago ReymarPanoy1 1yearago AliAlmajhaddi 1yearago VijayNayak29 1yearago MahimaPatil6 1yearago AishwaryaSinha29 2yearsago DOF-UAE at DOF-UAE 2yearsago ZakriaEzzat,LeansixsigmaGB , SupplychainPlanning&LogisticsManageratElrashidyElmizanconfectioneryfactoriesdevelopmentCo. at ElrashidyElmizanconfectioneryfactoriesdevelopmentCo. 2yearsago VaibhavGarg153 2yearsago ErikaJayne 2yearsago makenyamihayo 2yearsago ShabanaAnjum9 2yearsago MeltemSAFAKOTYILDIZ , QualityManager-ExternalManufacturingatBayerConsumerCareAG at BayerConsumerCareAG 2yearsago ShowMore Views Totalviews 189,107 OnSlideShare 0 FromEmbeds 0 NumberofEmbeds 1,647 Actions Shares 0 Downloads 11,131 Comments 0 Likes 278 Nonotesforslide Knowledgemanagement 1. KNOWLEDGEMANAGEMENT PresentedBy SeharAbbas SaimaHanif 2. 2CONTENTS Data,Information&Knowledge KnowledgeHierarchy TypesofKnowledge WhatIsKnowledgeManagement WhyKM HistoryofKM KMModels KMlifecycle KNOWLEDGEMANAGEMENT 3. 3 CONTINUE… CharacteristicsofKMinLibraries TermsUsedinKM KNOWLEDGEMANAGEMENT 4. 4 DATA,INFORMATION& KNOWLEDGE KNOWLEDGEMANAGEMENT 5. 5KNOWLEDGEHIERARCHY KNOWLEDGEMANAGEMENT 6. 6 EXPLICIT/TACIT KNOWLEDGE-TYPES Tacitknowledge:Thattypeofknowledgewhich peoplecarryintheirmind,andis,therefore, difficulttoaccess. Explicitknowledge:Thattypeofknowledge whichhasbeenorcanbearticulated,codified, andstoredincertainmedia. KNOWLEDGEMANAGEMENT 7. 7FEATURES ExplicitKnowledgeTacitKnowledge TangibleIntangible Physicalobjects,e.g.inMentalobjects,i.e.it'sin documentsordatabasespeople'shead's ContextindependentContextaffectsmeaning EasilysharedSharinginvolveslearning ReproducibleNotidenticallyreplicated KNOWLEDGEMANAGEMENT 8. 8 WHATISKNOWLEDGE MANAGEMENT KnowledgeManagementisthe collectionofprocessesthatgovernthe creation,dissemination,andutilization ofknowledge. KNOWLEDGEMANAGEMENT 9. 9WHYKM Tosharetheknowledge,acompanycreates exponentialbenefitsfromtheknowledgeas peoplelearnfromit. Tobuildbettersensitivityto“braindrain” Toreactingtonewbusinessopportunities KNOWLEDGEMANAGEMENT 10. 10 HISTORYOFKM KNOWLEDGEMANAGEMENT 11. 11IN70’S Anumberofmanagementtheoristshave contributedtotheevaluationofKM. PeterDrucker:Informationandknowledgeas organizationalresources PeterSenge:"learningorganization" ChaparralSteel:Acompanyhavingknowledge managementstrategy KNOWLEDGEMANAGEMENT 12. 12IN80’S Knowledgeasacompetitiveassetwasapparent. Managingknowledgethatreliedonworkdonein artificialintelligenceandexpertsystems. Knowledgemanagement-relatedarticlesbegan appearinginjournalsandbooks. KNOWLEDGEMANAGEMENT 13. 13IN90’SUNTILNOW Anumberofmanagementconsultingfirmshad begunin-houseknowledgemanagement programs.E.g.ADAM’sModel Knowledgemanagementwasintroducedinthe popularpress. TheInternationalKnowledgeManagement Network(IKMN)wentonlinein1994. KNOWLEDGEMANAGEMENT 14. 14KMMODELS TherearesomeKMModels: Nonaka/TakeuchiKnowledgeSpiral(1995) ADAM’sModel(2000-01) TheChooSense-makingKMModel(1998) WIIGKMModel KNOWLEDGEMANAGEMENT 15. 15 NONAKA/TAKEUCHI KNOWLEDGESPIRAL(1995) KNOWLEDGEMANAGEMENT 16. 16 ADAM’SMODEL(2000-01) KNOWLEDGEMANAGEMENT 17. 17 THECHOOSENSE-MAKING KMMODEL(1998) KNOWLEDGEMANAGEMENT 18. 18WIIG’SKMMODEL KNOWLEDGEMANAGEMENT 19. 19 KNOWLEDGEFORMBY WIIGMODEL PublicKnowledge SharingKnowledge PersonalKnowledge KNOWLEDGEMANAGEMENT 20. 20CONTINUE… Theknowledgewhichisexplicitandcanbe learnedandshared,calledPublicKnowledge. Theknowledgewhichisanintellectualassets andheldexclusivelybyemployeesandshared duringworkorembeddedintechnologies,called SharingKnowledge. Theknowledgewhichistheleastaccessible,but themostcompleteformofknowledge.It’s usuallytacitandusedwithoutknowing,called PersonalKnowledge. KNOWLEDGEMANAGEMENT 21. 21 KNOWLEDGETYPESBY WIIGMODEL FactualKnowledge ConceptualKnowledge ExpectationalKnowledge MethodologicalKnowledge KNOWLEDGEMANAGEMENT 22. 22CONTINUE… Thattypeofknowledgewhichdealswithdata andmeasurements,anddirectlyobservableand verifiable,calledFactualKnowledge. Thattypeofknowledgewhichdealswith systems,conceptsandperspectives,called ConceptualKnowledge. Thattypeofknowledgewhichdealswith hypothesis,judgmentsandexpectationsheldby knowers,calledExpectationalKnowledge. KNOWLEDGEMANAGEMENT 23. 23CONTINUE… Thattypeofknowledgewhichdealswith reasoning,strategiesanddecisionmaking methods,calledMethodologicalKnowledge. KNOWLEDGEMANAGEMENT 24. 24 KMLIFECYCLE KNOWLEDGEMANAGEMENT 25. 25 KNOWLEDGEMANAGEMENT 26. 26CONTINUE… InformationMapping:(Tocategorizethe knowledgeassest)Informationmappingisa processbywhichorganizationscanidentifyand categoriesknowledgeassetswithintheir organization. InformationStoraging:Informationstoringthat containsknowledgerepositoriessuchas databases,datawarehouses,andinformation centersandindicateselectronicenvironmentof organizationalmemory. KNOWLEDGEMANAGEMENT 27. 27CONTINUES… InformationRetrieving:Inthisstage,knowledge isstoredandretrievedviainformationretrieval systems. KNOWLEDGEMANAGEMENT 28. 28KNOWLEDGEUSING Organizationsuseknowledgeforthreereasons: Knowledgecanbeusedfordetermining organization’sworkprocessesandmaking strategiesforsustainablecompetitiveadvantage. Knowledgecanbeusedfordesigningand marketingproduct. Knowledgeplaysacriticalroleoforganization’s servicesquality KNOWLEDGEMANAGEMENT 29. 29KNOWLEDGEAUDITING Knowledgeauditingmeanswhatamountof knowledgecanbeusedinorganization’s products,servicesandprocesses. KNOWLEDGEMANAGEMENT 30. 30 CHARACTERISTICSOFKMIN LIBRARIES ThecharacteristicsofKMinlibrariesare: HumanResourceManagementIstheCoreof KnowledgeManagementinLibraries. TheObjectiveofKnowledgeManagementinLibraries istoPromoteKnowledgeInnovation. InformationTechnologyIsaToolforKnowledge ManagementinLibraries. Theknowledgeacquiredmustbeaccumulatedand convergedintoknowledgewarehousesoflibraries. KNOWLEDGEMANAGEMENT 31. 31TERMSUSEDINKM TherearesometermsusedinKM: Knowledgearchitect Knowledgeassets Knowledgebridge KnowledgeWorkers KnowledgeEconomy KNOWLEDGEMANAGEMENT 32. 32KNOWLEDGEARCHITECT Knowledgearchitectisthestaffmemberwho overseesthedefinitionsofknowledgeand intellectualprocessesandthenidentifiesthe technologicalandhumanresourcesrequiredto create,capture,organize,accessanduse knowledgeassets. KNOWLEDGEMANAGEMENT 33. 33KNOWLEDGEASSETS Knowledgeassets,alsocalledintellectualcapital, arethehuman,structuralandrecorded resourcesavailabletotheorganization.Assets residewithinthemindsofmembers,customers, andcolleaguesandalsoincludephysical structuresandrecordedmedia. KNOWLEDGEMANAGEMENT 34. 34KNOWLEDGEBRIDGE KnowledgebridgeistheconnectionthataKM expertbuildsbetweenthebusinessprocesses andthetechnological,sociological,personal, financial,sales,creative,andcustomeroriented functionsoftheorganization. KNOWLEDGEMANAGEMENT 35. 35KNOWLEDGEWORKERS Employeesandmanagerswhocontribute significantlytotheintellectualcapitalofthe companyarecalledknowledgeworkers. KNOWLEDGEMANAGEMENT 36. 36KNOWLEDGEECONOMY Theknowledgeeconomyisatermthatrefers eithertoaneconomyofknowledgefocusedon theproductionandmanagementofknowledge intheframeofeconomicconstraints,ortoa knowledge-basedeconomy. KNOWLEDGEMANAGEMENT 37. 37REFERENCES http://www.slideshare.net/nabendumaji/knowle dge-management-10353260 http://www.skyrme.com/kmbasics/kchars.htm http://www.bridgefieldgroup.com/bridgefieldgro up/glos5.htm http://www.unc.edu/~sunnyliu/inls258/Introduct ion_to_Knowledge_Management.html http://en.wikipedia.org/wiki/Knowledge_econo my KNOWLEDGEMANAGEMENT 38. 38CONTINUE… http://home.earthlink.net/~ddstuhlman/defin1.htm Shanhong,T.“KnowledgeManagementinLibraries inthe21stCentury” SAĞSAN,M.“ANEWLIFECYCLEMODELFOR PROCESSINGOFKNOWLEDGEMANAGEMENT” Crista,S.D.(2009),“Perspectivesonknowledge managementmodels” Bergeron,B.“EssentialsofKnowledgeManagement” KNOWLEDGEMANAGEMENT 39. 39 KNOWLEDGEMANAGEMENT KnowledgeManagementPresentation kreaume IntroductiontoKnowledgeManagement MieraIdayu KnowledgeManagementSystem&Technology ElijahEzendu KnowledgeManagementSystem AmericanMegatrendsIndia Typesofknowledgemanagementsystems NitinReddyKatkam Officeautomationsystem MilanPadariya KnowledgeManagementInformationTechnologySystems FarukOrtakaya IntroductionToConfluence HuaSoonSim LawFirmKnowledgeManagement,AnIntroduction ConnieCrosby SpeakingtoInfluenceExecutives ElijahEzendu Views Totalviews 189,107 OnSlideshare 0 Fromembeds 0 Numberofembeds 1,647 Actions Downloads 11,131 Shares 0 Comments 0 Likes 278 278Likes Statistics Notes × ShareClipboard × Facebook Twitter LinkedIn Link Publicclipboardsfeaturingthisslide × Nopublicclipboardsfoundforthisslide Selectanotherclipboard × Lookslikeyou’veclippedthisslidetoalready. 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