Log on to online banking · Select 'Pay and transfer' from the quick links section · Choose the account you want to make the payment from · Select 'A new payee' ... Topofmaincontent Makingpayments HSBCUK Help Managingyouraccount Makingpayments We’realwayslookingforwaysto makedigital banking easier.That'swhywe’reupdatingthedesignofourMobileBankingappoverthenextcoupleofweeks. Findoutwhat’schangingwithmakingpayments. Payandreceivemoney,wheneveritsuits Wehelpourcustomerssendover13millionpaymentseverymonththroughourdigitalbankingchannels,ourfastestandmostsecuremeansofmakingpayments.Youcansendupto£25,000whenmakingonlinepaymentsandupto£10,000viathemobileapp.Ifyouneedanyhelp,checkoutthesefrequentlyaskedquestionsandguides. Contents Sendingmoneytoacompanyorcreditcard GeneratingatransactioncodewithyourSecureKey Sendingmoneytoyourfamilyorfriends SendingmoneybetweenyourHSBCaccounts Makeacreditcardrepayment Sendmoneytosomeoneyou’vepaidbefore SendingmoneyoutsideoftheUK ConfirmationofPayee Sendingmoneytoacompany Whetheryou’repayingacreditcardorutilitybill,we’veprepopulatedthebankaccountdetailsforhundredsofmajorcompaniestohelpmakeiteasierforyou.Soifyouneedhelpsendingmoneytoacompany,followtheseinstructions: Mobilebanking: Onceloggedin,select“MoveMoney”andchooseto“sendmoneywithintheUK” Selecttheaccountyou’dliketopayfrom,thenselect“Payees” Select“Paysomeonenew”then“usingUKbankdetails”or“usingmobilenumber(PAYM)” Followtheon-screeninstructionstocompletethepayment Sendingmoneytoacompanyusingthemobilebankingapp Downloadtranscript(PDF) Downloadtranscript(PDF)Thislinkwillopeninanewwindow Inmostcases,sendingmoneytocompaniesisinstant.Howeverthiscanvary,sopleaseensureyoucheckwhenreviewingyourpaymentdetailsforaccuratetimescales. Toptip:IfyouarepayingbackyourHSBCCreditCardmanuallyeverymonth,considersettingupadirectdebittoensureyoudon’tmissapayment.Formoreinformation,checkoutourcreditcardrepaymentspage. Fraudadvice:Stopandcheck:Scamswillpressuriseyoutomakeimmediatepayments.Pleasebesurethisisagenuinerequest-ifsomeoneclaimingtobefromthepolice,utilitycompanyorsimilarhasaskedyoutodothis,contactthemonatrustedtelephonenumberoremailaddresstocheck. RememberHSBCwillnevercontactyoutoaskyoutomoveyourmoneytoa“safe”account.Formoreinformationabouthowtoprotectyourself,pleasevisitoursecuritycentre. Onlinebanking Logontoonlinebanking Select'Payandtransfer'fromthequicklinkssection Choosetheaccountyouwanttomakethepaymentfrom Select'Usingourcompanylook-up' Selectthecompanyandfollowtheon-screeninstructions GeneratingatransactioncodewithyourSecureKey Whensendingmoneytosomeoneforthefirsttime,tokeepyousafewewillaskyoutoauthorisethetransactionbygeneratingaone-timetransactioncodeonyourDigitalSecureKeyorphysicalSecureKey.UsingaDigitalSecureKeymeansyouonlyneedyourdigitaldevicetomakepayments.Findouthowtoupgradetoonehere. Thisisasecuritystepthatverifiesyourcredentials.Italsoincreasessecurityagainstpossiblefraudattackswhichcanbepotentiallycausedbymalware. Ifyousetthepaymentupthroughthemobilebankingapp,youcanauthorisethetransactioneasilyusingbiometrics(touch/faceID).Ifyousetthepaymentupthroughonlinebanking,youwillneedtogenerateatransactioncodeusingyourSecureKey.Ifyouneedanyhelp,checkoutthebelowguidesandfrequentlyaskedquestions. StepstogenerateatransactioncodeifyouareaDigitalSecureKeyuser: 1.Gotoyoursecurekeyandtaponthetransactiontab. OnyourSecureKey,enterthelast4digitsoftheaccountnumber/ companyreferenceorcreditcardnumber,ignoringanylettersorspecialcharacters. 2.Theninputthewholepaymentamountincludingpence,ignoringthedecimalpoint. e.g.£245.67shouldbeinputas24567 3.ThenuseTouch/FaceIDoryourDigitalSecureKeypasswordtogenerateyourtransactioncode. Enterthe6-digittransactioncodeinOnlineBankingandselectcontinuetocompleteyourpayment. StepstogenerateatransactioncodeifyouareaphysicalSecureKeyuser: 1.PressandholdthegreenbuttontoturnyoursecurekeyonandenteryourPIN. When'HSBC'showsonscreen,presstheyellowbutton. OnyourSecureKey,enterthelast4digitsoftheaccountnumber/ companyreferenceorcreditcardnumber,ignoringanylettersorspecialcharacters. 2.Theninputthewholepaymentamountincludingpence,ignoringthedecimalpoint. Note:ifyouinputmorethan8numberstheywillstartdroppingofftotheleftofthedisplay 3.Thenpresstheyellowbuttontogenerateyourtransactioncode. Enterthe6-digittransactioncodeinOnlineBankingandselectcontinuetocompleteyourpayment. Sendingmoneytoyourfamilyorfriends Ifyouarepayingfamily,friendsoranyotherpersonforthefirsttime,justaskthemfortheirsortcodeandaccountnumber.Thenfollowtheseinstructions: Mobilebanking Onceloggedin,select“MoveMoney”andchooseto“sendmoneywithintheUK” Selecttheaccountyou’dliketopayfrom,thenselect“Payees” Select“Paysomeonenew”then“usingUKbankdetails”or“usingmobilenumber(PAYM)” Followtheon-screeninstructionstocompletethepayment Sendingmoneytofamilyorfriendsusingthemobilebankingapp Downloadtranscript(PDF) Downloadtranscript(PDF)Thislinkwillopeninanewwindow Onlinebanking Logontoonlinebanking Select'Payandtransfer'fromthequicklinkssection Choosetheaccountyouwanttomakethepaymentfrom Select'Anewpayee' Selectthe‘Country’andthe‘Currency’thepaymentisbeingmadeto Followtheon-screeninstructionstocompletethepayment Yourmoneyshouldreachthepayeeimmediatelysubjecttoourstandardchecks.Oncethepaymenthasbeenmadeitcannotberecalledsopleasemakesurethedetailsyouusearecorrect. Fraudadvice:Stopandcheck:Neversendorreceivemoneyorgiveawayyourbankdetailstosomeoneyou’veonlymetonline,nomatterhowmuchyoutrustthemorbelievetheirstory.Formoreinformationabouthowtoprotectyourself,pleasevisitoursecuritycentre. I’mtryingtopaysomeonenewonline,whatshallIuseasthereference? Ifyouarepayingfamilyorafriend,youmaychooseyourownreference.Yourpayeewillbeabletoseethisreferenceontheiraccount. SendingmoneybetweenyourHSBCaccounts Everyoneneedstomovemoneybetweenpersonalaccountsfromtimetotime.Whetheryou'readdingtosavingsordippingintothem,here’showyoudoit: Mobilebanking Onlinebanking 1.Onceloggedin,select“MoveMoney”andchooseto“sendmoneywithintheUK” 1.Log ontoonlinebankingandselect'Payandtransfer'fromthequicklinkssection 2.Selectwhereyouwanttosendthemoney 2.Choose theaccountyouwanttotransfermoneyfromandselect'YourownHSBCaccounts' 3.Followtheon-screeninstructionstocompletethepayment 3.Selecttheaccountyouwanttotransfertoandfollowtheon-screeninstructionstocompletethetransfer Everyoneneedstomovemoneybetweenpersonalaccountsfromtimetotime.Whetheryou'readdingtosavingsordippingintothem,here’showyoudoit: Mobilebanking 1.Onceloggedin,select“MoveMoney”andchooseto“sendmoneywithintheUK” Onlinebanking 1.Log ontoonlinebankingandselect'Payandtransfer'fromthequicklinkssection Mobilebanking 2.Selectwhereyouwanttosendthemoney Onlinebanking 2.Choose theaccountyouwanttotransfermoneyfromandselect'YourownHSBCaccounts' Mobilebanking 3.Followtheon-screeninstructionstocompletethepayment Onlinebanking 3.Selecttheaccountyouwanttotransfertoandfollowtheon-screeninstructionstocompletethetransfer MakeanHSBCcreditcardrepayment YoucanpayyourcreditcardoffusingtheHSBCUKMobileBankingapporinonlinebanking.Justfollowtheseeasysteps: Mobilebanking Onlinebanking 1.LogontotheHSBCMobileBankingapp 1.Log ontoonlinebankingandselect'Payandtransfer'fromthequicklinkssection 2.Select‘Movemoney’andchoosetheaccountyou’dliketosendmoneyfrom 2.Choosetheaccountyouwanttomakethepaymentfrom 3.Under‘Myaccounts’, choosethecreditcardyou’dliketopay 3.Select 'YourownHSBCaccounts' 4.Enterthepaymentamountandconfirmifyouwanttomakethepaymentnoworatalaterdate 4.SelectyourHSBCcreditcard 5.Tap‘Continue’andconfirmthepayment. 5.Followtheon-screeninstructionstocompletethepayment YoucanpayyourcreditcardoffusingtheHSBCUKMobileBankingapporinonlinebanking.Justfollowtheseeasysteps: Mobilebanking 1.LogontotheHSBCMobileBankingapp Onlinebanking 1.Log ontoonlinebankingandselect'Payandtransfer'fromthequicklinkssection Mobilebanking 2.Select‘Movemoney’andchoosetheaccountyou’dliketosendmoneyfrom Onlinebanking 2.Choosetheaccountyouwanttomakethepaymentfrom Mobilebanking 3.Under‘Myaccounts’, choosethecreditcardyou’dliketopay Onlinebanking 3.Select 'YourownHSBCaccounts' Mobilebanking 4.Enterthepaymentamountandconfirmifyouwanttomakethepaymentnoworatalaterdate Onlinebanking 4.SelectyourHSBCcreditcard Mobilebanking 5.Tap‘Continue’andconfirmthepayment. Onlinebanking 5.Followtheon-screeninstructionstocompletethepayment Sendingmoneytoanexistingpayee Afteryou’vesentmoneytoapayeeforthefirsttime,theirdetailswillbeaddedtoyourlistofpayees.Tosendmoneytothemagainfollowthesesteps: Mobilebanking Onlinebanking 1.Onceloggedin,select“MoveMoney”andchooseto“sendmoneywithintheUK” 1.Logontoonlinebankingandselect'Payandtransfer'fromthequicklinkssection 2.Select“Payees”andchosefrom“Mypayees” 2.Choosetheaccountyouwanttomakethepaymentfromandselect'Yoursavedpayees' 3.Followtheon-screeninstructionstocompletethepayment 3.Choosetheexistingpayeeyouwanttopayandfollowtheon-screeninstructionstocompletethepayment Afteryou’vesentmoneytoapayeeforthefirsttime,theirdetailswillbeaddedtoyourlistofpayees.Tosendmoneytothemagainfollowthesesteps: Mobilebanking 1.Onceloggedin,select“MoveMoney”andchooseto“sendmoneywithintheUK” Onlinebanking 1.Logontoonlinebankingandselect'Payandtransfer'fromthequicklinkssection Mobilebanking 2.Select“Payees”andchosefrom“Mypayees” Onlinebanking 2.Choosetheaccountyouwanttomakethepaymentfromandselect'Yoursavedpayees' Mobilebanking 3.Followtheon-screeninstructionstocompletethepayment Onlinebanking 3.Choosetheexistingpayeeyouwanttopayandfollowtheon-screeninstructionstocompletethepayment SendingmoneyoutsideoftheUK IfyouarelookingtosendmoneyoutsidetheUK,pleasevisitourinternationalpaymentspageforcharges,ratesandmoreinformation. FrequentlyAskedQuestions WhathappensifIaccidentallytypeinthewrongpaymentdetails? Oneofthebestthingsyoucandoisactquicklytogetthingssorted.HSBCcustomershave36monthstomakeaclaim,butthesooneryoudoitthebetterchanceyou’llhaveofgettingthemoneyback.Havealookatthis helpguide tofindoutwhatstepstotakeifthishappenstoyou. Whatifthepaymentamountislessthan£1.00? Ifthepaymentamountis£0.50forexample,pleaseusethelastfourdigitsoftheaccountnumberorreference,then050forthepaymentamount. Forexample,ifsending£0.50toaccountnumberending1234thenenter1234050intoyourSecureKeytogeneratethetransactioncode. WhatamountshouldIuseifmakinganinternationalpayment? Usetheamountofthecurrencythatyoufirstinputonthemovemoneyscreen,ignoringthedecimalpointorcomma. Forexample,ifyouaresendingUSD$120.05toaccountending54XY77thenyouwoulduse547712005togeneratethetransactioncode. Remembertoignoreanylettersorspecialcharacterswhenselectingthelastfourdigitsoftheaccountnumber. Whatifthecompanydoesn’thavea4digitreference? Ifthecompanyyou’repayingdoesn’thaveareferencethatcontains4digits,youcanstillmakethepaymentontheHSBCUKMobileBankingapporcalluson03457404404. Ifyou’repayingacharity,youcanusethelast4digitsofthecharityaccountnumber. Ifyoudon’tknowwhattouseasareferencepleasecontactthecompanyyouarepaying. I’vetypedinthedigitsonmyPSKwrong,howdoIgobackandchangethem? Todeletedigitsthathavebeeninputincorrectlyonyoursecurekey,simplypressthegreenbuttontodeletethelastdigitthatwasinput.Youcanalsopressandholdthegreenbuttontocompletelyclearthedisplay. Note:thedisplayonyourPhysicalSecureKeycanonlyshowupto8numbersatatime,youcaninputmorethan8numbersbuttheywillstartdroppingofftotheleftofthedisplay.Thiswillbeindicatedbyasmallarrowontheleft. Usefullinks Mobilebanking ManageyourmoneyonthemoveeasilyandsecurelywithourMobileBankingapp Branchbanking Someofourbranchdoorsareopen6daysaweek. Telephonebanking Weoffera24hourautomatedservice. Backtotop Backtotopofthepage Customersupport It'seasytoansweryourqueryonline.VisitourHelppagetofindouthow. FollowHSBCUKonFacebookThislinkwillopeninanewwindow FollowHSBCUKonTwitterThislinkwillopeninanewwindow FollowHSBCUKonYouTubeThislinkwillopeninanewwindow