Examples of Knowledge Management Systems - Bloomfire

Knowledge management systems (KMS) are any technology solutions, combined with processes and people, that store and organize knowledge so ... Home Solutions Bloomfiregivespeopleonecentral,searchableplaceforknowledgesharing. TurnInsightsIntoActionWithBloomfireAsAKnowledgeSharingTool BloomfireEmpowersYourTeamToSupportCustomerswithConfidence Pricing SeeHowtheWorld’sLeadingBrandsAreUsingBloomfire Company BloomfireTransformstheWaysPeopleEngageWithKnowledge&Insights News Careers ContactUs Resources Blog Integrations Security GetaDemo Signin KnowledgeSharing ExamplesofKnowledgeManagementSystems MadelineJacobson 5mins Knowledgemanagementsystems(KMS)areanytechnologysolutions,combinedwithprocessesandpeople,thatstoreandorganizeknowledgesoteamscancollaborate,stayaligned,anddotheirbestwork.Thisisclearlyabroaddefinition,andtherearemanyexamplesofknowledgemanagementsystemtypes,including: Organization-ordepartment-wideknowledgemanagementplatformsResearchandinsightslibrariesCustomerserviceknowledgebasesLearningmanagementsystemsOnlinecommunityforums Whiletheseknowledgemanagementsystemsservedifferentpurposes,theyhaveseveralthingsincommon.Theyallserveascentralized,go-tolocationsfordifferentaudiencestofindtheinformationtheyneed.Theyprovideplatformstopublishandorganizecompany,departmental,orproductuserknowledgesothatimportantinformationisn’tsiloedorlost.AndwhiletechnologyisatthecoreofKMS,thesesystemsrequiretheinputofpeopletocontinuallygrowandleveragethecompany’sknowledgebase.Thebestknowledgemanagementsystemswillmakeitsimpleforuserstonotjustaccessbutengagewithknowledge,turningitintoarenewableresource.    WhatIsaKnowledgeManagementSystem? Beforewetakeacloserlookatdifferentexamplesofknowledgemanagementsystems,let’sreviewourKMSdefinition.Aknowledgemanagementsystemcombinestechnology,processes,andpeopletocentralizeandorganizeinformationwiththegoalofimprovingunderstanding,collaboration,productivity,andalignment.Commonusesforknowledgemanagementsystemsmayinclude: Onboardingandongoingtraining.AKMSmayhousetrainingmaterials,includingvideos,learningseries,andcheckpointquizzes,thatemployeescanaccessondemand.Thison-demandaccessallowsnewhirestogetuptospeedfasterandhelpsallemployeesstayinformedandgrowprofessionally.Sharingtheknowledgeofsubjectmatterexperts.AKMSgivessubjectmatterexpertsacentral,highlyvisibleplacetosharetheirknowledgesothattheydon’thavetoanswerthesamequestionsoverandoveragain.ThismakesiteasiertoconnectemployeeswithexpertiseandpreservestheknowledgeofSMEswhentheyleavetheorganization. Organizingresearchandfinaldocumentsforeasyaccess.Inmanyorganizations,thereisresearchanddocumentationthatmaybenefitabroadaudiencebutthatisonlysharedwithinonedepartmentorlineofbusiness.AKMSdemocratizesthiscontenttomaximizeitsvaluetothecompany.Answeringthequestionsofemployeesandcustomers.Chancesarethatifanemployeeorcustomerhasaquestion,they’renottheonlyone.AknowledgemanagementsystemwithaQ&Acomponentallowsuserstopublishquestionsandgetanswersfromacrosstheorganization.Thatinformationthenbecomessearchablesothatotheruserscanbenefitfromit.ThistypeofKMScanbeusedinternally(foremployees)orexternally(forcustomers). ExamplesofDifferentTypesofKnowledgeManagementSystems Differenttypesofknowledgemanagementsystemscanbeusedfordifferentpurposes.BelowareexamplesofknowledgemanagementsystemsyoumaycomeacrossasyoubeginresearchingKMsolutions. OnlineCommunityForums Anonlinecommunityforumisawebsitewherevisitorswithasharedinterestorareaofexpertisecanaskandansweroneanother’squestionsandsharefeedbackorrecommendations.Insomecases,brandswillcreateanonlineforumfortheircustomersorfanstonetworkandprovidepeer-to-peersupport. GoodexamplesofbrandedcommunityforumsincludeUnderlined,PenguinRandomHouse’splatformforwritersandbooklovers,andCommunityCenter,Airbnb’sforumforverifiedhoststoshareknowledge,getinspired,andnetwork. Onlinecommunityforumscanhelpbusinesseskeepcustomersengagedandhappy,generatecontentfromtheirbiggestadvocates,conductmarketresearch,andinnovateontheirproductsbasedonuserfeedback. LearningManagementSystems(LMS) Likethenamesuggests,learningmanagementsystemsarewhollyfocusedonhousing,distributing,andtrackingengagementwithlearningandtrainingmaterials.AnLMSisdesignedtoallowemployeestoaccesslearningmaterialsfromanywhere,ondemand.Functionalitymayincludeinteractivequizzes,engagementanalytics,customizablelearningpaths,andcoursecreationandmanagementtools.ExamplesofLMSsoftwaresolutionsincludeLessonlyandMoodle. BenefitsofanLMSincludeallowingorganizationstoefficientlyupskillemployees,onboardnewhiresfaster,holdemployeesaccountableforstayingup-to-datewithtraining,andincreasingjobsatisfaction. CustomerServiceKnowledgeBases Customerserviceknowledgebasesconsolidatecustomer-facinginformationandFAQsandmakesthemeasytoaccess.Theseknowledgebasescanbeeitherinternalorexternal.Inotherwords,theycanbeemployee-onlysystemsthatallowservicerepresentativestoquicklysearchforandfindinformationtoassistcustomers,ortheycanbecustomer-facingwebsitesthatempowercustomerstohelpthemselvesbyfindinganswerstocommonquestions.Bloomfireisanexampleofaplatformthatcanbeusedasaninternalandexternalknowledgebase:youcanreadabouthowbusinesseslikeOrvisuseBloomfiretoconnecttheirassociateswithproductandcustomerknowledge,andyoucancheckoutourHelpCenterforanexternalknowledgebaseexample. Customerserviceknowledgebasesprovideawiderangeofbenefits,includingincreasingcustomersatisfactionandloyalty,reducingtheaveragetimetoresolvecustomerissues,andenablingcustomer-facingassociatestoworkmoreefficiently.  ResearchandInsightsLibraries Researchandinsightslibrariesarecloud-basedplatformsthathousemarketresearchandconsumerinsightsmaterials.Thesemightincluderesearchreports,slidedecks,industrynews,customerinterviewrecordings,andsecondaryvendorresearch.Somecompanieswillcreateoneresearchlibraryforfinalizedcontenttosharewithstakeholdersandanotherlibrarytomakerawvideorecordingsandothermaterialseasierforresearchteamstoparsethrough.Forexample,BloomfirecustomerCapitalOnehasonelibrarythattheyusetosharereportsandinsightsacrossstakeholderteamsandanotherwheretheyhouserawvideointerviewcontent.BecauseBloomfiremakeswordsspokeninvideossearchable,userscanquicklyfindandnavigatetokeymomentsinthecustomerinterviewstouncovernoteworthytrends. Researchlibrariescanhelpincreasetheimpactofcustomerinsightsacrosstheorganizationbymakingiteasyforstakeholderstoaccessresearchmaterialsandapplyrelevantfindingstotheirdecision-making.Theseplatformscanalsohelpreduceredundantresearchbyallowingallteamstoseewhatalreadyexists,increasecommunicationaroundandengagementwithinsights,andprovideoneplacetosearchacrossallresearchsources.   Enterprise-WideKnowledgeManagementSystems Companiespossessavasttroveofknowledgeandinsights,butalltoooften,itbecomessiloedwithinteamsordepartments.Enterprise-wideknowledgemanagementsystemsaredesignedtodemocratizeknowledgeacrossanentireorganizationsoeveryonehasoneplacetogotofindtheinformationtodotheirjobs.Becausetheseplatformscontainlargevolumesofknowledgeinmanydifferentformats,theymusthave: ApowerfulsearchengineTheabilitytocustomizethewayinformationisstructured(e.g.,creatingcustomcategoriesandsub-categories)Theabilitytoeasilycreateandupdatecontent(withnocodingrequired)Permissioningtocontrolwhohasaccesstosensitiveordepartment-specificcontentTheabilitytoautomatemaintenanceprocessesandmakeupdatestocontentinbulk DuetothecustomizableandscalablenatureofBloomfire,ourplatformsupportscross-departmentorenterprise-wideknowledgemanagementformanyofourcustomers,includingInsperity,AsureSoftware,andOlive. Oneofthebiggestbenefitsofanenterprise-wideknowledgemanagementsystemisthatitallowsanorganizationtomaximizethevalueofitscollectiveintelligence.Itcanreducethetimeemployeesspendsearchingforinformation,preventknowledgeloss,amplifysubjectmatterexpertise,keepteamsaligned,andempowereveryonetodoimpactfulwork. ShareonSocial May20,2021 HarnessThePowerOfKnowledgeSharingWithDigitalTransformation Companiesthatgraspwhatthedigitalworkplaceisreallyallaboutarewillingtochangethewayspeopleandapplicationsconnectacrosstheirorganizations.Byfosteringadigitallydrivencultureofcollaboration,theybreakdownsilos,shareknowledgemoreeffectivelyandcompetemoresuccessfully. DownloadNow RelatedContent Readtime:7mins KnowledgeSilosintheWorkplace:WhatTheyAreandHowtoOv... Collaboration CompanyCulture KnowledgeSharing Readtime:5mins 5CommonWorkplaceCommunicationProblems CompanyCulture KnowledgeSharing Readtime:6mins WaysToEncourageKnowledgeSharingWithinYourOrganization ChangeManagement KnowledgeSharing Thiswebsiteusescookiestoimproveyourexperience.We'llassumeyou'reokwiththis,butyoucanopt-outifyouwish.AcceptRejectLearnmorePrivacy&CookiesPolicy Close PrivacyOverview Thiswebsiteusescookiestoimproveyourexperiencewhileyounavigatethroughthewebsite.Outofthese,thecookiesthatarecategorizedasnecessaryarestoredonyourbrowserastheyareessentialfortheworkingofbasicfunctionalitiesofthewebsite.Wealsousethird-partycookiesthathelpusanalyzeandunderstandhowyouusethiswebsite.Thesecookieswillbestoredinyourbrowseronlywithyourconsent.Youalsohavetheoptiontoopt-outofthesecookies.Butoptingoutofsomeofthesecookiesmayaffectyourbrowsingexperience. 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