How you can contact Facebook Business Support as a small ...

If you're looking for a Facebook Business support email address to contact we have to disappoint you: Facebook customer support for you will ... Skiptocontent Previous Next HowyoucancontactFacebookBusinessSupportasasmallbusiness KarimYoussef2021-06-01T14:30:46+00:00October25th,2019|Categories:Consulting|Tags:facebook,support| ViewLargerImage IfyouareworkingwithFacebook,InstagramorWhatsappasasmallbusiness,advertiserordeveloperyoueitheralreadywondered:howdoIcontactFacebook?Ifnot,youcertainlywillatonepointneedtocontactFacebookBusinesssupport. Thereareanumberofreasonsforthis: Youradsmightnotbedeliveringproperlyorweredisapprovedwithoutaclearreason. Yourprofileorpagehasbeendisabledwithoutwarning. YourURLwasmarkedasspam. Abugpreventedyoutodosomethingthatshould’veworked. … Inthefollowing“No-Bullshit”articlewewanttoprovidesmallbusinessesandFacebookpageownerswithafewtipsonhowtogettoFacebookBusinesscontact. Thegoodnewsis,thereareafewFacebookcontactformsthatclaimtoofferhelp. Thebadnewsis:Youcan’tjustsimplyuseaFacebookbusinesslivechatnorFacebookbusinessemailsupport. Evenworsenews:ifyouarestrugglingwithareal,unsolvableproblemyoucan’texpectanydecenthelpatall–unlessyou’respendinghundredsofthousandsofdollarsonFacebookadvertisingeachmonth. Inotherwords:Thisisnotasimple“howtocontactFacebookbusinesssupport”because,Facebook’ssupportforbusinessesisminimalistic.     WhyisFacebookBusinesssupportsohardtoreach? Ifyou’relookingforaFacebookBusinesssupportemailaddresstocontactwehavetodisappointyou:Facebookcustomersupportforyouwillonlyworkviadesignatedforms.Onceyoufillouttheappropriateformamidstover100contactforms,onlythenyouwillbecontactedbyasupportagentviaemail.Backintheday,therewasapossibilityforadirectchatwitharepresentative,butthisfunctionalityhasbeenlimitedrecently. IfyoueverhadthepleasuretobeintouchwithFacebookBusinesssupport,youmighthavenoticedthatthesee-mailsaresignedby«GlobalMarketingSolutions».That’sbecauseFacebookisoutsourcingitssupporttoadesignatedbranch,namelyGlobalMarketingSolutions(GMS).Moreinformationonthishere. Theprocedureupfromthisfirststeponis,quitefrankly,apainintheass.UponcontactingFacebookBusinesssupport,aGMSteammemberwillevaluateifyourproblemisrelevantenough,andifso,forwardittoFacebookdirectly.OnceyourcaseissubmittedtoFacebook,GMSwillbebackintouchwithyouonceahigher-tierFacebookemployeerepliedtothem.Thiscantakedaysorweeksandinsomecases,youwon’tevenhearfromthemeveragain. Makesuretofollowuponyourissuemultipletimesaweekorevenaday,dependingonhowrelevantitistoyourbusiness.   FacebookBusinesscontactas“onefitsall”contactform Inordertomakethesupportodysseyabitmorebearableandincreaseyourchancesofreachingtherightspokesperson,weputtogetheralistoftherelevantcontactforms. YoucaneithervisitthegeneralFacebookbusinesshelpcenterthatcombinesthedifferentcontactformsintoone‘searchable’andadjustablesolution.     Orgotothemarketingpartnerstoolkitsupportpage. Hereyouwillfindabunchofguides,tools,information,FAQ’sandonlyGodknowswhatelse…Butifyoupaycloseattention,youwillfindalivechatsymbolinthebottomrightcorner(andunderneath,thebuttonshowsanapproximatedwaitingtime). Thisfeaturewasre-introducedratherrecently,asinthepastthisbuttononlyleadtoadropdownmenuwithdifferentsupporte-mailaddresses. Sidenote:Thelivechatisnotgoingtobeavailable24/7.Soyoumighthavetowaituntillaterthatdaytogethelp.   Followingthechatbutton,youwillberedirectedtoacontactform. Tostartthechat,youhavetofilltheformwithinformationaboutyouandyourproblem.Furthermore,youwillhavetoanswermultiple-choicequestionssuchas: –Whatisyourrelationshiptothisbusiness? –Whatisyourquestionabout? Unfortunately,theoperatorsofthissupportchataremostofthetimeonlyabletohelpyouwithverybasicissues.Recoveringhackedordisabledbusinessaccounts,resettingpasswords,resetrequestsorproblemswithyourpagesforexample. Ifyourproblemismoresophisticated,youcanonlyhopethattheywillbeabletoredirectyoutotherightdepartmentorperson–whichwillvarybasedonyourissue. Keepinmindthough,thatthisfeatureisonlyavailabletobusinessaccounts!Youwon’tfindhelpwithstandarduseraccountsinthesupportchat. FacebookBusinesssupportspecificcontactforms Forthosethatarelookingformorespecificsupportforms,pleasehavealookbelow: Adssupport Youradhasbeenpendingformorethan24hours. Inquiriesforbilling,couponsorpaymentmethods. CopyrightandTrademarkSupport Contentwhichyoubelieveviolatesorinfringesyourcopyright. Reportageneralcopyrightortrademarkinfringement. Contentwasmistakenlyremovedduetotrademarkinfringement. Reportcontentthatviolatesyourowntrademark. PaymentsSupport Problemswithadpayments,promotedposts,donationsoranyotherpayment. PrivateAccountsupport YouraccountwasdisabledforviolatingFacebook’sStatementofRightsandResponsibilities. YouraccountwasdisabledandyouneedtosubmityourIDtoreactivate. SomebodyispretendingtobeyouoranotherpersononFacebook. PoliticalSupport ProblemswithpoliticalFacebookpagesorads(Government,PoliticsandAdvocacySupport). TheFacebookDebugger Ifyouwanttodouble-checkwhatFacebookcurrentlyseesforyourURLs,youcanusetheFacebookDebuggertoanalyzeyourlinks.ThisisespeciallyhelpfulifoneofyourURLsgotblocked. AccesstheFacebookDebuggerhere.   Whatcanyoudotospeedupthesupportprocess? Unfortunately,wehavenotyetfoundawaytospeeduptheprocessmanually.Sendingmultiplerequestswillunderlinetheimportanceofyourproblem,howeverevenifyoukeepenquiringatGMSforanupdate,theywillalwaystellyou,thattheycan’tdoanythingbutwaitforaFacebookemployeetogetbacktoyou.Theonlyadditionaltipwecangiveyouhereistotrymultiplesupportchannelsinsteadofjustrelyingononepersontosolveyourproblem. WhatabouttheFacebookHelpCommunity? Alternatively(andthisisnotapplicableinmostoftheurgentproblemsorbugs)youcansearchFacebookgroupsorforumsforpeoplewhohavehadsimilarproblemsandexchangesolutionswiththem. FBHelpCommunity However,wedon’trecommendpostingintheFacebookHelpCommunityforcomplexproblemsorFacebookbugs.Thecommunitywillnotbeabletosolvetheseforyou.   Thetrumpcard–bringupalawyer Now,thisparagraphistobetakenwithagrainofsalt,buthere’sareal-worldexample:Ourownmarketingtoolboxneontools.iowasmistakenlyblacklistedbyFacebookshortlyafteritslaunch–withoutgivingusanyreasonortroubleshootingpossibilitywetriedeverypossiblefreesteptogethelp.Itlookedbad–noansweratallfromFacebookbusinesssupport.Anumberofpeoplereachedouttoussayingtheyexperiencedthesameissue.Someevenhadtoshutdowntheirprojectsbecausetheynevergotwhitelistedagain. Afterweek-longandalmostdailyattemptstoreachapersonwiththeauthoritytohelpactuallyus,weturnedtoourlastresort:alawyer.Youcancallitacoincidence,butlessthanaweekaftersendingoutadesignatedletterthatformallyrequestedclarificationonourissue,allourdomainssuddenlyworkedagain.   Conclusion IfyouarelookingforsupportfromFacebook,youaregoingtoneedalotofpatience.EvenifyouspendthousandsofEurosontheirplatform,youwillhavetorepeatedlyexplainyourproblemtodifferentsupportagentswho,iftheydon’tsendyougenericcopy-pastesupportresponses,aregoingtosubmityourrequesttoFacebook.Quitefrankly,beingintouchwithFacebookBusinesssupportisafrustratingandunpleasantexperience.Unfortunately,thereisnotreallyawayaroundit,butifyouknowwhichdoortoknockonandmostimportantlyifyoumanageyourexpectationstowardstheirsupport,itcansaveyoualotoftimeandfrustration.     Ifthisarticlewashelpful,subscribetoournewsletterformore: orfollowusonSocialMedia FacebookYouTubeInstagramTwitterPinterest ShareThisArticle FacebookTwitterRedditLinkedInWhatsAppTumblrEmail RelatedPosts WhyFacebookInc.isREALLYhidinglikecounters Bullseye–Howtofindtherightchannelforyourbusiness Areyousabotagingyourowngrowth? 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