More Help for Small Businesses: Live Chat - Facebook

Businesses that advertise on Facebook now have access to one-on-one support through live online chat. By clicking “Get Help” on the Facebook for Business ... SolutionsPlatformsandProductsInspirationEducationandResourcesSupportCreateanAdchevron-downchevron-downCreateaPageSolutionsByGoalBuildBrandAwarenessPromoteYourLocalBusinessIncreaseOnlineSalesPromoteYourAppGenerateLeadsMonetizeYourContentRetargetExistingCustomersViewAllGoalsByBusinessTypeSmallBusinessLargeBusinessAgencyMediaandPublisherCreatorDeveloperStartupBusinessPartnerPlatformsandProductsPlatformsFacebookInstagramMessengerWhatsAppAudienceNetworkOculusWorkplaceProductsFreeToolsStoriesShoppingFacebookBusinessSuiteAdsVideoAdsAdsManagerMeasurementInspirationInsightsandInspirationFacebookIQMarketingInsightsCreativeGuidanceBusinessNewsCaseStudiesVideoEventsandCollaborationEventsCreativeHubEducationandResourcesSkillsandTrainingOnlineLearningCoursesBlueprintCertificationsBlueprintProgramsWebinarsGuidesandResourcesAdsGuideCOVID-19ResourcesSafetyandIntegrityBusinessEqualitySocialGoodFindaBusinessPartnerSearchSolutionsPlatformsandProductsInspirationEducationandResourcesSupportCreateanAdCreateaPageNewsMoreHelpforSmallBusinesses:LiveChatPublishedon7May2015By:MetaforBusinessAnnouncementsSmallBusiness SupportingSmallBusinesseswithLiveChatTherearenowmorethan40millionactivesmallbusinessPagesonFacebook.Asthatcommunitycontinuestogrow,we’recommittedtohelpingeachbusinessachieveitsgoals.That’swhyearlierthisyearwelaunchedAdsManagerappandbuiltcreativeandeducationalresourcesforsmallbusinessmarketers.Nowwe’reannouncinganewwayforFacebookmarketerstoconnectwithus:onlinechatsupport.NewonlinechatsupportBusinessesthatadvertiseonFacebooknowhaveaccesstoone-on-onesupportthroughliveonlinechat.Byclicking“GetHelp”ontheFacebookforBusinesswebsite,advertiserscanchatandscreensharewithatrainedAdsSpecialisttogetquickanswerstotheirFacebookadvertisingquestions.LivechatondesktopwillrollouttotheUS,UKandIrelandnowandthentomorecountrieslaterintheyear.We’llalsotestmobilechatandphonesupportthisyearandwillannouncenewsupportchannelsastheybecomeavailable.HelpingbusinessesgrowWe’recommittedtohelpingsmallbusinessessucceedonFacebooksotheycangrowandcontributetotheircommunities.We’llsharemoreupdatesinthecomingmonthsaswecontinuetobuildmoreresourcesformarketers.Meetthepeoplewho’llloveyourbusiness.Learnmoreaboutcreatingadverts.PlatformsFacebookInstagramMessengerWhatsAppAudienceNetworkOculusWorkplaceProductsFreeToolsFacebookPagesInstagramProfilesStoriesShopsFacebookBusinessSuiteFacebookAdsMessengerAdsInstagramAdsVideoAdsAdsManagerGoalsSetUpaFacebookPageGettingStartedwithMessengerBuildBrandAwarenessPromoteYourLocalBusinessGrowOnlineSalesPromoteYourAppGenerateLeadsMeasureandOptimizeAdsRetargetExistingCustomersViewAllGoalsBusinessTypesSmallBusinessLargeBusinessAgencyMediaandPublisherCreatorDeveloperStartupBusinessPartnerIndustriesAutomotiveB2BConsumerPackagedGoodsEcommerceEducationEntertainmentandMediaFinancialServicesGamingRealEstateRestaurantsRetailTechnologyandTelecomTravelInspirationMarketingInsightsfromFacebookIQCreativeGuidanceBusinessNewsCaseStudiesVideoEventsCreativeHubSkillsandTrainingOnlineLearningCertificationProgramsWebinarsGuidesandResourcesAdsGuideCOVID-19ResourcesSafetyandIntegrityBusinessEqualityFindaBusinessPartnerBusinessHelpCenterCreateandManageAccountsPublishandDistributeContentAdvertiseSellonFacebookandInstagramMonetizeYourContentorAppViewAllArticles©2021MetaAboutDevelopersCareersPrivacyCookiesTermsHelpCenterEnglish(US)Morelanguages