It will also be required for logon and non-saved payee transfers on HSBC Internet ... If you would like to exchange large amounts of foreign currency, ... Topofmaincontent OnlineBanking Frequentlyaskedquestions(FAQ). HSBCTaiwan Waystobank FAQ Chooseasection Registration SecurityDevice AccountSummary TransactionInquiry Transfer SystemRequirement Investment Registration Q01.HowdoIregisterforHSBCPersonalInternetBankingservice? HSBCPersonalInternetBankingprovidestwowaystoregister.Pleaseaccesswww.hsbc.com.twtoclick“register”andyoucanchooseto: Usethefirst9digitsofbankaccountnumberandtelephonebankingPINtoregister Youcanenterthefirst9-digitofyourbankaccountnumberandthe6-digittelephonebankingPINtoregisterforPersonalInternetBankingservice.Next,youcansetyourownInternetBankingusernameandpassword. UseATMcardordebitcardtoregister YoucanuseyourATMcardorVisaDebitcard12-digitaccountnumbersplusyour4-digitmagneticstripePINandanIssuenumbertoregister.Then,youcanproceedtosetupyourownInternetBankingusernameandpassword. SecurityDevice Q01.SecurityDevice WhatisaSecurityDevice? ASecurityDeviceisasmall,portableelectronicdevice,whichgeneratesrandomsecuritycodesforone-timeuse,requiredtologonandtransactonHSBCInternetBanking. Addedtransactionsecurity ThenewSecurityDeviceprovidesHSBCInternetBankingusersanadditionallayerofsecuritytoprotectagainstfraudulenttransactions.Thisrequiresyouto:(1)Keyinbeneficiary-relatedinformationonthedevicefor non-savedpayeetransfers(2)Generateauniquesecuritycodeonthedevicetoauthorize non-savedpayeetransfers ThenewSecurityDeviceisPIN-protectedTheHSBCSecurityDeviceisuniqueasitisPIN-protected.YouwillhavetosetaPINduringactivationandthisPINwillberequiredtounlockthedevicebeforeeachuse. Whatisasecuritycode? Asecuritycodeisasingle-userandomnumbergeneratedbytheSecurityDevice.ThesecuritycodeistobeusedtogetherwithyourusernamewhenaccessingHSBCInternetBanking.Itwillalsoberequiredforlogonandnon-savedpayeetransfersonHSBCInternetBanking. Whatisaserialnumber? Theserialnumberisaunique10-digitnumberusedtoidentifyyourindividualSecurityDevice.ItislocatedatthebackofyourSecurityDeviceintheformatofXX-XXXXXXX-XwhereXisanumber.(E.g.12-3456789-0).Thisnumberalsohelpswithidentificationinthecaseofmultiplesecuritydevicesinahouseholdorcompanyandshouldnotberemoved. ArethereanyrisksassociatedwiththeserialnumberontheSecurityDevicebeingvisible? TheserialnumberisusedtoidentifywhichSecurityDeviceisassociatedwithaspecificcustomerandisonlyrequiredfortheactivationprocess.Thereisnoriskassociatedwiththeserialnumberbeingvisible. Q02.Functionality WhyhasHSBCintroducedthenewSecurityDevice? HSBCiscommittedtoahighlevelofonlinebankingsecurity.InourcontinualeffortstoadvancewithtechnologyandprovidegreaterpeaceofmindforHSBCInternetBankingcustomers,wearedelightedtointroduceanewSecurityDevice. YourSecurityDevicewillprovideyouwithanadditionallevelofprotectionfromalargevarietyofonlinethreats,including: Level Protection Identitytheft Whereafraudsterobtainspersonaldetailsofavictim,andusesthesedetailstocompletefraudulentactivitiessuchasapplyingforloans,creditcards,orderingchequebooks,etc. Trojans(keylogging/screencapturing) WhereavictimdisclosestheirconfidentialcredentialstoafraudsterbyaTrojanunknowinglydownloadedontheirPC. Phishing Whereafraudster"phishes"forconfidentialinformationfromacustomerbypretendingtobefromalegitimatesourcesuchasabankorafinancialinstitution.Thesedetailsarelaterre-usedtocarryoutfraudulenttransactions. Maninthemiddle Whereafraudsterintrudesintoanexistingconnectiontointercepttheexchangeddataandinjectsfalseinformation. Shouldersurfing Whereafraudsterobservesavictimenteringtheirconfidentialdetails,andthenre-usesthesedetailstocarryoutfraudulenttransactions. YourSecurityDevicewillprovideyouwithanadditionallevelofprotectionfromalargevarietyofonlinethreats,including: Level Identitytheft Protection Whereafraudsterobtainspersonaldetailsofavictim,andusesthesedetailstocompletefraudulentactivitiessuchasapplyingforloans,creditcards,orderingchequebooks,etc. Level Trojans(keylogging/screencapturing) Protection WhereavictimdisclosestheirconfidentialcredentialstoafraudsterbyaTrojanunknowinglydownloadedontheirPC. Level Phishing Protection Whereafraudster"phishes"forconfidentialinformationfromacustomerbypretendingtobefromalegitimatesourcesuchasabankorafinancialinstitution.Thesedetailsarelaterre-usedtocarryoutfraudulenttransactions. Level Maninthemiddle Protection Whereafraudsterintrudesintoanexistingconnectiontointercepttheexchangeddataandinjectsfalseinformation. Level Shouldersurfing Protection Whereafraudsterobservesavictimenteringtheirconfidentialdetails,andthenre-usesthesedetailstocarryoutfraudulenttransactions. HowdoIusemySecurityDevicetologonandwhendoIneedtousethenumerickeys? ThenumerickeysareusedforinputtingyourPINandbeneficiary-specificinformation. Press“YellowButton”toenterthebeneficiary-specificinformationandtogenerateasecuritycodeforthetransaction. Press3buttontogenerateasecuritycodefornon-cashtransaction. Press“GreenButton”toturnonthedevice,togenerateasecuritycodeforloggingonortodeleteanincorrectinput. WhatisthedifferenceinfunctionalitybetweenthenewandexistingSecurityDevice? ThenewSecurityDevicegivesHSBCInternetBankinganadditionallevelofsecurityandprovidesbetterprotectionfor“Transferstothirdpartybeneficiaries”byrequiringcustomerstoinputbeneficiary-specificinformation(e.g.accountnumber)togenerateasecuritycode. HowlongwillthebatteryoftheSecurityDevicelast?TheSecurityDeviceisbattery-poweredwithalifespanbetweenthreetofiveyears,dependingonthefrequencyoftheusage.Youwillbepromptedwitha"BATT#"messagewhenthebatteryofyourSecurityDeviceisrunninglow. ThepossibleSecurityDevicewarningmessagesareasfollows Indicator WhatItMeans BATT5 5weeksestimatedbatteryliferemaining BATT4 4weeksestimatedbatteryliferemaining BATT3 3weeksestimatedbatteryliferemaining BATT2 2weeksestimatedbatteryliferemaining BATT1 1weeksestimatedbatteryliferemaining BATT0 Batterylifeisexhausted ThepossibleSecurityDevicewarningmessagesareasfollows Indicator BATT5 WhatItMeans 5weeksestimatedbatteryliferemaining Indicator BATT4 WhatItMeans 4weeksestimatedbatteryliferemaining Indicator BATT3 WhatItMeans 3weeksestimatedbatteryliferemaining Indicator BATT2 WhatItMeans 2weeksestimatedbatteryliferemaining Indicator BATT1 WhatItMeans 1weeksestimatedbatteryliferemaining Indicator BATT0 WhatItMeans Batterylifeisexhausted DoIhavetoprovidereplacementbatteryformySecurityDevice? No,thebatteryintheSecurityDevicecannotbereplaced.YourSecurityDevicewillprovidewarningthatthebatteryisrunninglowonpower.Youwillthenneedtocontactustogetareplacementdevice. HowdoIreplacemySecurityDeviceintheeventthatthebatteryislow? Youshouldprint,completeandsendusthereplacementrequestformavailablehere,orrequestfortheformbycontactingus.ThereplacementSecurityDevicewillbesenttoyourmailingaddressaspertheBank'srecords. Whyisthereasquarebordersurroundthenumerickeys'1'and'3'onthenewSecurityDevice?Doesitindicateanyspecialmeaningorfunction? ForHSBCTaiwan,thereisnoparticularmeaningorfunctionassociatedwiththiskey. Q03.SettingyourPIN WhydoIneedtosetupaPINforthenewSecurityDevice? TheHSBCSecurityDeviceisuniqueasitisPIN-protected.Foraddedsecurity,youwillhavetosetaPINduringactivationandthisPINwillberequiredtounlockyourdevicebeforeuse. HowmanydigitscanIchooseforthePIN? Youcanchoosea6-digitPINforthenewdevice. HowdoIsetupanewPIN? Pleasefollowthestepsbelow: Step1:Press“GreenButton”toturnonthedevicepresshereandholdfor2secondsStep2:CustomerentersnewPINusingnumerickeypadStep3:Press“YellowButton”tocompletethe1stPINentryStep4:CustomerconfirmsthenewPINbykeypadre-enteringitPINConfirmed:Theicons“NEWPINCONF”aredisplayedfor2secondsifthePINissuccessfullymatchedbetweenthetwoinputscreen,otherwisethemessage“FAILPIN”isshown. WhathappensifmyPINsetupisunsuccessful?Amessage‘FAILPIN’willbeshownonthedevice,reflectingthatyourconfirmationPINdidnotmatchthefirstPINentered.YouwillneedtorestartthePINsetupprocessbypressingthegreenbutton. WhydoIseeamessage‘NEWPINnotSAFE’onthedevice? ThismeansthatthenewPINthatyouhaveenteredisnotsafeandcouldbeguessed,i.e.repeatingorsequentialnumbers(e.g.111111,123456,543210).PleaserestartthePINsetupprocessandchooseanother6-digitPIN. HowdoIchangemyPINforthedevice? Pleasefollowthestepsbelow: Step1:FromtheWelcomescreen(deviceisturnedonandunlocked),pressandholdbutton8for2secondstoenterthechangePINfunction.Step2:CustomerentersnewPINusingkeypadStep3:Press“YellowButton”tocompletethe1stPINentryStep4:CustomerconfirmsthenewPINbykeypadre-enteringitPINConfirmed:Theicons“NEWPINCONF”aredisplayedfor2secondsifthePINissuccessfullymatchedbetweenthetwoinputscreen,otherwisethemessage“FAILPIN”isshown. WhatshouldIdoifIforgetmyPINforthedevice? PleasecallourContactCentrehotline:(02)6616-6000,ourcustomerservicerepresentativewillassistyoutoresetthetokenPINafteryourphonebankingPINisverified. Q04.TurningonyourSecurityDevice HowdoIturnonmynewSecurityDevice?Pleasefollowthestepsbelow:Step1:Press“GreenButton”toturnonthedevicepresshereandholdfor2secondsStep2:CustomerentersPINusingkeypadWelcomeScreen:DeviceunlockedandreadyforuseHSBCappearsinthedisplay. WhydoIseea'FAIL1','FAIL2'or'FAIL3'messageonthedevice? ThisisbecausethePINenteredisincorrect.Pressthegreenbuttontore-enteryourPIN.Youwillhaveatotalof3attemptstoenteracorrectPINbeforethedeviceislocked.PleasecallourContactCentrehotline:(02)6616-6000,ourcustomerservicerepresentativewillassistyoutounlockthetokenPINafteryourphonebankingPINisverified. Q05.ReplacingyourSecurityDevice WhatshouldIdoifmySecurityDeviceislostorstolen? Youshouldinformustode-activateyourlostorstolenSecurityDeviceimmediately.Pleasecallour24-hourCustomerServicehotlineon(02)6616-6000. WhatshouldIdoifmySecurityDeviceisbroken?Youshouldprint,completeandsendusthereplacementrequestformavailablehere,orrequestfortheformbycontactingus.ThereplacementSecurityDevicewillbesenttoyourmailingaddressaspertheBank'srecords. Q06.Transactionauthorisation Howdoesinputtingbeneficiary-specificinformationintomySecurityDeviceincreasethesecuritylevelinInternetBanking?ThenewSecurityDevicerequiresyoutoinputbeneficiary-specificinformation(e.g.accountnumber)intoyourSecurityDevicetogenerateasecuritycodetoauthoriseyourtransaction.Withthisadditionaltransactionverificationfunction,itfurtherpreventsfraudulentattacksasthetransactionwillonlybemadetotheaccountspecifiedbyyou.Thislayerofprotectionprovidesanincreasedlevelofsecurityforyourbankingtransactions. WhendoIneedtoinputbeneficiary-specificinformationintomySecurityDevice?YouneedtoinputsuchinformationintoyourSecurityDevicewhenyouaremakingthe“Transferstonon-savedpayees”transaction. HowdoIknowwhatbeneficiary-specificinformationIneedtoinputintomySecurityDevice?Pleasefollowtheon-screeninstructionsonthesecuritycodeinputpageonHSBCInternetBankingtoinputthecorrectinformationintoyourSecurityDeviceandgeneratetherequiredsecuritycode.Pleasenotethatforbeneficiaryaccountnumberwith1-3digits,itcan’tuseinternetbankingfortransaction,pleasecontactbranchforsuchkindoftransaction. Moreexamplesofsuchinstructionsareavailablebelow. Scenario Howtoinputyourinstructions Example Input Beneficiaryaccountnumberwith8ormoredigits Usethelast8digitsofyourbeneficiaryaccountnumber. 123-456-789 55500066777 23456789 00066777 Beneficiaryaccountnumberwith4-7digits Addzerosinfrontofyourbeneficiaryaccountnumbertoformatotalof8digits. 12345 AB234-5 00012345 00002345 Beneficiaryaccountnumbercomprisinglettersand8ormoredigits Omittingnon-numericcharactersandspaces,enterthelast8digitsofyourbeneficiaryaccountnumberintoyourSecurityDevice. 123A4567BC89D AB11-200CD777 333Y44W5555 23456789 11200777 33445555 Beneficiaryaccountnumbercomprisinglettersand4-7digits Omittingnon-numericcharactersandspaces,addzerosinfrontofthesedigitstoformatotalof8digits. 123A4567BCD AB11-200C 33Y44W 01234567 00011200 00003344 Moreexamplesofsuchinstructionsareavailablebelow. Scenario Beneficiaryaccountnumberwith8ormoredigits Howtoinputyourinstructions Usethelast8digitsofyourbeneficiaryaccountnumber. Example 123-456-789 55500066777 Input 23456789 00066777 Scenario Beneficiaryaccountnumberwith4-7digits Howtoinputyourinstructions Addzerosinfrontofyourbeneficiaryaccountnumbertoformatotalof8digits. Example 12345 AB234-5 Input 00012345 00002345 Scenario Beneficiaryaccountnumbercomprisinglettersand8ormoredigits Howtoinputyourinstructions Omittingnon-numericcharactersandspaces,enterthelast8digitsofyourbeneficiaryaccountnumberintoyourSecurityDevice. Example 123A4567BC89D AB11-200CD777 333Y44W5555 Input 23456789 11200777 33445555 Scenario Beneficiaryaccountnumbercomprisinglettersand4-7digits Howtoinputyourinstructions Omittingnon-numericcharactersandspaces,addzerosinfrontofthesedigitstoformatotalof8digits. Example 123A4567BCD AB11-200C 33Y44W Input 01234567 00011200 00003344 WhatshouldIdoifIhaveincorrectlyinputthesecuritycodetoomanytimesandmyaccounttransactiongetslocked? Whenanincorrectcodeisentered5timesinarow,youraccountwillbelockedtoprotectagainstunauthoriseduse.Incaseofurgency,youcancallour24-hourCustomerServicehotlinetounlockthetransaction.Alternativelyyoucanre-attemptthetransactionafter10minutes. WhatshouldIdoifIhaveenteredawrongnumberintomySecurityDeviceduringtheauthorisationprocess? IfyouhaveenteredawrongnumberintoyourSecurityDevice,press“GreenButton”tobackspaceanddeleteyourlastentry.Toclearyourentireentry,press“GreenButton”andhold. WhatshouldIdoifthesecuritycodeIhaveinputonHSBCInternetBankingisnotaccepted? PleaseensurethesecuritycodeyouhaveinputmatchesthesecuritycodedisplayedonyourSecurityDevice. Ifthesecuritycodematchesthesecuritycodeonyourdevice,thebeneficiary-specificinformationenteredpreviouslymaybeincorrect. Pleasefollowtheon-screeninstructionsandrepeattheprocesstogenerateasecuritycode. Ifthesecuritycodeisstillnotaccepted,Pleasecallour24-hourCustomerServicehotlineon(02)6616-6000. AccountSummary Q01.HowdoIcheckmyaccountsummaryanddetails? YoucancheckyouraccountsummaryanddetailsinInternetBankingservices.Afterloggingon,youwilllandonAccountSummarypageandyoucanviewallofyourlinkedaccounts,accounttype,currencyandaccount’savailablebalanceonthispage.Ifyouwouldliketoviewtransactiondetails,pleaseclickaccounttypetoaccessAccountHistorytoinquireandexamineaccounttransactionsandactivitiesduringaspecifiedperiod.Inaddition,onAccountHistorypage,youcanclickViewmoredetailsbuttontocheckTotalhold,accruedinterestincome,ormoreinformation.Detaileddescription:AtthestartofyourInternetBankingsession,youwillseedetailsofyourlastlogonattemptbasedonthetimeofthecountries/territorieswhereyouraccountsareheld.Forexample,ifyouhaveaccountswithourHongKongofficeandyouhadloggedonfromVancouverinyourlastattempt,youwillseethedetailsofthelastattemptbasedonHongKong'stimeanddate.Theaccountsummaryprovidesaquickviewofallyouraccountswithus.AlltheaccountsyouhaveselectedtobedisplayedinInternetBankingareshowngroupedbyaccounttypes,e.g.chequebookandsavingaccounts,termdeposits,loanaccounts,mortgages,investments,personallinesofcredit,etc.ThecurrencyoftheaccountisshownunderthecolumnnamedCcy(shortforcurrency).Thebalancesareinrealtimeexceptwhereitisnotedasatthelastworkingdate.Navigation:Toviewmoredetailsofanyaccountdisplayed,clickonthecorrespondingaccounttype. Q02.HowdoIcheckmyPreviousstatement? Fromtheonlinebankinghomepage,youcanclick[AccountService]andselectthe[PreviousStatementrequest]functiontodownloadyourstatementdata.Atthispoint,theserviceopensanotherwindowandasksyouwhereyouwanttostorethepreviousstatement.Onceyouhavesetupyourstoragelocation,theservicewillbegindownloadingyourhistoricalstatementdata.PleasenotethatsincetheelectronicstatementisaPDFfile,youneedtoinstalltheAdobeReadersoftwaretoviewthehistoricalstatementyoudownloaded.PleasegotoAdobe'spublicwebsitefordownload: http://www.adobe.com Q03.HowcanIcheckmyinsuranceplanssummaryanddetails? YoucancheckyourAllianzLifeplanssummaryanddetailsonHSBConlinebankingservice.Inthisservice,youcanviewthesummaryofallinsuranceproductsafterloggingontoyouraccount.Formoredetails,youcantaponthecorrespondingproducttoviewthedetailedinformation. TransactionInquiry Q01.HowfarbackintimecanIviewtransactiondetailsandactivities? ThroughInternetBankingyoucaninquireuptosixmonthsofrecenttransactionsofaselectedaccount.Youcanspecifyadaterange.Ifyoudonotspecifyaqueryperiod,itwillautomaticallylistinthe20mostrecenttransactions. Q02CanIaccessPersonalInternetBankingservicetoperformunittrusttransactionsandinquiry? Youcanviewyourholdings,includingfundnames,redemptionamount,netassetvalue,holdingunits,marketvalueandgain/lossperformance;allprovidedforyourreferenceinMyFundsPortfolioinWealthDashboard.Furthermore,ifyoujustsubmittheUnitTrusts(UT)lumpsumsubscription,redemption,andswitchtransactionticketthroughPersonalInternetBanking,pleasedoclick【BuyFunds/OrderStatus】fortransactiondetailinformation. Q03CanIaccessPersonalInternetBankingservicetoperformcreditcardtransactionsinquiry? YoucaninquireyourHSBCcreditcardnumber,andcreditcardbalance(outstandingbalanceaccumulateduptothepreviousbusinessday,fortransactionsthathavebeenauthorizedbyHSBC,theissuingbank).Ifyouwanttoknowcreditcardbillamount,pleaserefertoyoucreditcardstatement.HSBCbusinessandcorporatecardsinquiryarenotavailableinPersonalInternetBankingservice. Transfer Q01.CouldItransferfromanyofmyHSBC(Taiwan)accounts? YoucantransfertoanyofyourHSBC(Taiwan)accountsaslongasthetransferamountdoesnotexceedthetransactionamountlimit;however,thetransferaccountislimitedtoyourlinkedaccountatHSBC(Taiwan) Q02. WhatshouldIdoifIwanttodoforeigncurrencytransfer?Howtosetuppre-designatedpayees? BeforeconductingtheforeigncurrencytransferviaOnlineBanking,youneedsettheaccountyouaretransferringtoaspre-designatedpayee.Toaddpre-designatedpayees,pleasevisitanyHSBCBranchforsupportorfillintheapplicationformandmailbacktous. Q03. HowtodoGlobalTransfers?TransfertoyourOverseaHSBCAccount? Notice:BeforeconductingtheforeigncurrencytransferviaOnlineBanking,pleasesettheaccountyouaretransferringtoaspre-designatedpayee. Ifyouwouldliketodoforeigncurrencytransfertoanaccountthatisofothersornon-HSBC,pleaserefertootherforeigncurrencytransfer. Step1:SelecttheaccountyouwishtotransferthefundsFrom.(e.g.yourHKDaccount) Step2:Select“youraccountsorsomeonefromyourpayeelist ”,andselect“YourHSBCglobalaccounts ”fromthefiltertochoosetheaccountyouwishtotransferfundsto. Step3:Inputtransferdetails Step4:Reviewandconfirmyourtransactiondetails. Q04. Howtodootherforeigncurrencytransfer? Notice:BeforeconductingtheforeigncurrencytransferviaOnlineBanking,pleasesettheaccountyouaretransferringtoaspre-designatedpayee.IfyouwanttotransfertoanaccountthatisyourHSBCaccountinothercountries/territories,pleaserefertoGlobalTransfer:TransfertoyourOverseaHSBCAccount Step1:SelecttheaccountyouwishtotransferthefundsFrom.(e.g.yourUSDaccount) Step2:Select“youraccountsorsomeonefromyourpayeelist ”,select“Yourinternationalpayees ”or“Yourdomesticpayees”fromthefiltertochoosetheaccountyouwishtotransferfundsto. Step3:Inputtransferdetails Step4:Reviewandconfirmyourtransactiondetails. Q05.Arethererestrictionsonthedollaramountofforeigncurrencytransactionservices? IfyouperformexchangetransactionsbetweenNewTaiwanDollarsandforeigncurrenciesoverourbanksviaOnlineBanking,thecumulativeexchangeceilingperpersonperday(includingtransactionsatthebranchandallchannelsofourbank)mustbelowerthantheequivalentofNT$500,000(theceilingisNT$499,999).Ifyouwouldliketoexchangelargeamountsofforeigncurrency,pleaseperformremittanceanddeclarationatHSBC(Taiwan)branches.AsfortransactionsinRenminbi,eachnaturalpersoncannotexchangemorethanRenminbi20,000throughaccountsatallbanksinTaiwaneachdayaccordingtothecurrent“RegulationsGoverningForeignExchangeBusinessofBankingEnterprises.”Wewouldliketoremindyouthat,ifthetransactionrequiresdisclosureofforeigncurrencytransactionstotheCentralBank,theclientisrequiredtoreportsuchtransactionstruthfullyaccordingtorelevantlawsandfilloutforeignexchangeremittanceortransactionreports. Q06.ArethereadditionalfeesforforeigncurrencytransactionserviceatHSBC(Taiwan)? Customerrequestsprincipalprotectedfeatureforoutwardremittanceservicewillresultinadditionalchargebesidesremittancefee.Pleasenotethatadditionaloverseaschargesforforeigncurrencyremittance(includingchargesleviedbyrecipientbankandcorrespondentbanks)shallbepaidbycustomer.Thefees,chargesorcommissionchargeddirectlybyHSBCfromitscustomerwillbeaspertheapplicablescheduleoftarifforotherwiseagreedwiththecustomer.Details,pleasecheckHSBCBankingTariffTable. SystemRequirement Q01.WhatdoIneedtouseyourInternetbankingservice? Toassurethefinancialinformationisaccuratelyandcompletelyviewed,pleaseusetherecommendedsuitstobrowsetheInternetbankingwebsite:Computer AcomputerwithInternetconnection Screenresolution:1024x768 Thissiteisbestviewedwiththesuits: Browser: MicrosoftEdge Firefox53andabove GoogleChrome60andabove InternetExplorer11andabove Safari10andabove OperationSystem: Windows7/10(WindowXP/8isnotsupported) MacOSX10.14orabove MobileDevice iOS13.3orabove Android8orabove Investment Q01.WhatisincludedintheTrustInvestmentaccountbalance? TrustInvestmentaccountincludesFunds,Bonds,Exchange-tradedfunds(ETFs),andStructuredNotes.ThereferencetotalmarketvalueinTWDequivalenceisupdatedonadailybasis.PleaseclickTrustInvestmentandWealthdashboardtoviewthemostupdatedmarketvalue."FundMaxunpaidfee"istheaccumulatedaccruedFundMaxfeebutnotyetbepaid. Backtotop Connectwithus Listeningtowhatyouhavetosayaboutservicesmatterstous.It'seasytoshareyourideas,stayinformedandjointheconversation. HSBCFacebookThislinkwillopeninanewwindow