Twitter Safety Guide - HeartMob

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Abusive content that reduces someone to less than human; Content that incites fear. According to Twitter,. “If an account uses a hateful symbol in its profile ... by Menu GetSupport SupportOthers Resources About LogIn Twitter'sPolicies WhattypeofcontentisnotallowedonTwitter? WhatisconsideredharassmentonTwitter? WhatisnotconsideredharassmentonTwitter? WhatshouldIdoifIamharassedonTwitter? ReportHarassment HowcanIreportharassmentonTwitter? HowlongshouldIwaitbeforeIreportabuseonTwitter? WhathappensafterIsubmitareportontwitter? DoesTwitteracceptscreenshotsasevidenceforharassment? WhocanreportabuseonTwitter? Arereportskeptconfidential? WillIbenotifiedwhenmyabusereporttoTwitterhasbeendealtwith? IsubmittedanabusereporttoTwitter,butIfeelthatmycasewasn'thandledadequately(e.g.,abusiveTweetshavenotbeendeleted,harasser’sprofileisnotsuspended,etc.).WhatshouldIdonow? BlockonTwitter HowcanIblocksomeoneonTwitter? WhataresomeadvancedfeaturesforpeopletargetedforharassmentonTwitter(otherthantheblock,mute,andshareblocklistoptions)? Howtomutewordsorhashtags? WhatstepshasTwittertakentostopharassmentonTwitter? WhatresourcesdoesTwitterofferforharassmentvictims? WorksCited Twitter'sPolicies WhattypeofcontentisnotallowedonTwitter? Twitterhasasetofrulesthathighlightwhatisnotallowedontheplatform.Herearethecategoriesincludedinthosepolicies: Abuse Intimatemedia Glorificationofviolence Hatefulconduct Violentextremistgroups Spam Suicideorself-harm Sensitivecontent Impersonation Privateinformation WhatisconsideredharassmentonTwitter? OnTwitter,whatcountsasabusemustfitoneormoreofthesecriteria: Anaccountsendingharassingmessages One-sidedharassmentthatincludesthreats Incitementtoharassaparticularuser Sendingharassingmessagesfrommultipleaccountstoasingleuser Aggressiveinsultswiththepurposeofharassingorintimidatingothers Twitterprohibitsmanyformsofabusivebehaviorincluding: Impersonation:whenauserimpersonatesothersinamannerthatisintendedmislead,confuse,ordeceiveothers Doxxing:publishingorpostingotherpeople’sprivateandconfidentialinformation,suchascreditcardnumbers,streetaddress,orSocialSecurity/NationalIdentitynumbers,withouttheirexpressauthorizationandpermission Nonconsensuallydistributingintimateorsexualimages:postingintimatephotosorvideosthatweretakenordistributedwithoutthesubject'sconsent Unwantedsexualadvances:thisincludessendingsomeoneunsolicitedand/orunwantedadultmedia,includingimages,videos,andGIFs;unwantedsexualdiscussionofsomeone’sbody;andsolicitationofsexualacts. Violentthreats(directorindirect):threatsofviolenceorpromoteviolence,includingthreateningorpromotingterrorism;makingthreatsorpromotingviolenceagainstapersonorgrouponthebasisofrace,ethnicity,nationalorigin,religion,sexualorientation,gender,genderidentity,age,ordisability Youcanfindfurtherdetailshere. WhatisnotconsideredharassmentonTwitter? Twittersays"peopleareallowedtopostcontent,includingpotentiallyinflammatorycontent,aslongasthey’renotviolatingtheTwitterRules.Personaldisagreementsandpoliticaldebatesdonotcountasabuseandtheplatformdoesnotmediatecontentorinterveneindisputesbetweenusers.Twitter'sHelpCentercontainsguidanceabouthandlingoffensivecontentthroughtoolsandcontrols. WhatshouldIdoifIamharassedonTwitter? Ifyouarereceivingunwanted,targeted,andcontinuouscontentonTwitter,andfeelitconstitutesonlineabuse,considerreportingthebehaviortoTwitterassoonaspossible. Rememberthatitisimportanttodocumenttheviolentorabusivemessageswithprint-outsorscreenshots,asthiscanbeusefulforfutureinvestigations. Afterreportinganddocumentingtheepisode,therearemorestepsyoucantaketoprotectyourself–andothers–frombeingharassed: Blocktheharasser’saccount:WhenyoublockanaccountonTwitter,thatuserwillnotbeabletofollowyouorviewyourtweetswhenthey'reloggedintothataccount.Additionally,theirrepliesormentionswillnotshowinyourNotificationstab(althoughtheseTweetsmaystillappearinsearch).Blockedusersdonotreceiveanynotificationalertingthemthattheiraccounthasbeenblocked,butiftheyvisityourprofiletheywillnoticetheyhavebeenblocked.Blockeduserscannot: Followyou Sendyoudirectmessages Viewyourtweets,followingorfollowerslist,photos,videos,lists,orfavoriteswhenthey'reloggedin AddyourTwitteraccounttotheirlists Tagyouinaphoto FormoreinformationonhowtoblockaTwitteraccountfromthewebsiteorfromyourphoneordevice,clickhere. Beawarethatblockingcanmaskthreadsanditmightmakeriskassessmentmoredifficult.Ifyou'rescaredforyourphysicalandmentalsafety,considergettingatrustedfriendorfamilymembertomonitoryouraccountinstead. Mutetheharasser’saccount:Muteisafeaturethatallowsyoutoremoveanaccount’stweetsfromyourtimelinewithoutunfollowingorunblockingthataccount.Muteduserswillnotreceiveanynotificationandyoucanunmutethematanytime.Toviewalistofaccountsyouhavemuted,visityourmutedaccountsettings. Someimportantthingstoknowaboutmute: Mutedaccountscanstillfollowyouandyoucanfollowthem.Mutinganaccountwillnotcauseyoutounfollowthem MutedaccountuserscanstillsendyouaDirectMessage YouwillnolongerreceivepushorSMSnotificationsfromanymutedaccount Formutedaccountsthatyoufollow: @repliesandmentionsbythemutedaccountwillstillappearinyourNotificationstab TweetsfromthemutedaccountbeforeitwasmutedwillstillappearinyourHometimeline Formutedaccountsthatyoudonotfollow: @repliesandmentionswillnotappearinyourNotificationstab FormoreinformationonhowtomuteaTwitteraccountfromthewebsiteorfromyourphoneordevice,clickhere. Beingharassedcanbehurtfulandtraumatic.Rememberthatyouarenotaloneinthestruggle,andthereisaHeartMobcommunityreadytosupportyou–visitthispagetorequesthelp.Seeoursecurityguidetolearnmoreaboutwhattodoifyouexperienceonlineharassment. ReportHarassment HowcanIreportharassmentonTwitter? Youcanreportharassmentviathisonlineform.ThereportwillbereviewedbytheTrust&SafetyTeam.Ontheform,youwillbeaskedfor: Theharasser’sTwitterusername HarassingtweetURLs(uptofive) Furtherdetailsaboutthesituation(e.g.,repeatedabusefromthesameharasser,manipulationofTwittersecurity,etc.) Fordirectionsonhowtofindatweet’sURL,clickhere.TweetURLsarecriticaltothereportbecausetheyprovideevidenceofharassmentandadviseTwitteronhowtobesthandletheissue.KeepinmindthatyoucanattachtweetURLsfromdeletedtweets.IftheharassmentoccursoutsideofaTweet(e.g.,accountbio,header,profilepicture,etc.),thenyoucanexplainitintheFurtherdescriptionfieldoftheform. YoucanalsoreportabusivecontentdirectlyfromaTweet,List,orprofile.Learnmorehere.Watchthisvideotoseeastep-by-stepguideonhowtoreportaprofileonTwitter: HowlongshouldIwaitbeforeIreportabuseonTwitter? Youshouldreporttheabuseassoonaspossibletopreventfurtherharm.IfthebehaviordoesnotfitTwitter'scriteriaforabuse,youmaywanttounfollow,block,ormutetheuserinstead. WhathappensafterIsubmitareportonTwitter? Whensomeonesubmitsareport,aTwitterrepresentativeneedstoevaluateitbeforemakingajudgment.AccordingtoTwitter’spolicies,whendeterminingthepenaltyforviolatingthispolicy,Twitterconsiders“anumberoffactorsincluding,butnotlimitedto,theseverityoftheviolationandanindividual’spreviousrecordofruleviolations”. Theymayasksomeonetoremovetheviolatingcontentandserveaperiodoftimeinread-onlymodebeforetheycanTweetagain. "Subsequentviolationswillleadtolongerread-onlyperiodsandmayeventuallyresultinpermanentsuspension.Ifanaccountisengagingprimarilyinabusivebehavior,Twittermaypermanentlysuspendtheaccountuponinitialreview",saysTwitter. Foraccountsengaginginabusivebehaviorontheirprofile,theabusiveprofilepolicydeterminesthatanaccountcouldbesuspendedonafirstviolationifitincludesanyofthefollowingabusivebehaviors: Violentthreats Abusiveslurs,epithets,racist,orsexisttropes Abusivecontentthatreducessomeonetolessthanhuman Contentthatincitesfear AccordingtoTwitter, “Ifanaccountusesahatefulsymbolinitsprofileinformation,theaccount-holderwillberequiredtoremovethesymbolbeforetheycanusetheiraccountagain.Repeatedviolationswillleadtopermanentsuspension.” OtherwaysinwhichTwittermighttakeactioninclude: LimitingTweetvisibility:ThismakescontentlessvisibleonTwitter,insearchresults,replies,andontimelines. HidingaviolatingTweetwhileawaitingitsremoval:“IntheinterimperiodbetweenwhenTwittertakesenforcementactionandthepersonremovestheTweet,TwittercanhidethatTweetfrompublicviewandwillreplacetheoriginalcontentwithanoticestatingthattheTweetisnolongeravailablebecauseitviolatedourRules.Additionally,thisnoticewillbeavailablefor14daysafterTweetremoved.” ClickheretolearnmoreabouttheenforcementactionstakenbyTwitter. DoesTwitteracceptscreenshotsasevidenceforharassment? TwitterdoesnotacceptscreenshotsasevidenceofharassmentwithoutacorrespondingURL.Theirpreferredmodeofdocumentationistocopy/pasteatweet’sURL.However,ifyouchoosetoworkwithlocallawenforcementauthorities,thenyoucanchoosetoprovidescreenshotsoftweetsasproofofharassment. WhocanreportabuseonTwitter? ThefollowingindividualscanreportabuseonTwitterusingthisform: Thevictimofonlineabuse Alegalrepresentativeofthevictim(e.g.familymemberorattorney) Abystander BystanderinvolvementhelpstocurbharassmentonTwitterandshowsthepersontargetedthattheyhavethesupportofotherusers.Learnmoreaboutbystander’srolehere. Arereportskeptconfidential? Twitterkeepseachreporter’sinformationconfidentialinallcases,exceptforthosethatdirectlyconcernidentityortrademarkviolations.Forexample,ifsomeoneisimpersonatingyou,youmustauthenticateyouridentity.Insuchcases,Twitterwillinformyoupriortocommunicatingwiththeowner(s)oftheaccount(s)inquestion. WillIbenotifiedwhenmyabusereporttoTwitterhasbeendealtwith? Twitterwillnotifyyouwhentheyhavereceivedyourreport,andtheywillinformyouiftheytakefurtheraction.Thiswillallbevisibleinyournotificationstabontheapp.You'llgetthesenotificationswhethertheharassmentyoureportedwastargetedatyouoratsomeoneelse.(Ho,2017) IsubmittedanabusereporttoTwitter,butIfeelthatmycasewasn’thandledadequately(forexample,Twitterhasnotdeletedabusivetweetsorsuspendedtheharasser’saccount,ormyreportwasrejected).WhatshouldIdonow? IfTwitterhasn’tsuspendedtheharasser’saccountorremovedtheabusivecontent,it’sforoneoftworeasons:eithertheharassmentdoesn’tmeetTwitter’scriteriaforabuse,orthecaseisstillpending.SometimesTwitterasksuserstoremoveabusivecontent,andonlysuspendstheiraccount.YoucanfindoutwhetherthetweetisstilltherebynavigatingtoitsURLandseeingifitloads.Ifitwasdeleted,thepagewouldread,“Sorry,thatpagedoesn’texist!”,Ifit’sstillthere,Twittermaystillbegivingthatusertimetotakeitdownbeforesuspendingthem. Beyondthisinformation,Twitterhasnoclearpathforwhenyouaren’tsatisfiedwiththeirresponse.Theyencourageyoutoreviewtheirrulesandcriteriaforabuse,andunfollow,mute,orblocktheharasser’saccount.Ifthatsameuserrepeatstheabusivebehavior,youcansubmitanewreport. Additionally,youshouldencourageyourfriendsandfamilytoreporttheharassmentbecausemorereportsmakeitmorelikelythatTwitterwilltakeitdown. Rememberthatyoucanalwayscontrolyourinteractionwiththepersonpostingabusivecontentbyblockingormutingthem. Finally,keepinmindthatyouarenotaloneinthestruggle,andthereisaHeartMobcommunitythatcouldsupportyou–visitthispagetorequesthelp.Trytorememberthateveniftheharassmentdoesn’tmeetTwitter’scriteria,yourexperienceandfeelingsmatterandyoudeservesupport.Forinstance,HeartMobberscansubmitthird-partyreportstoTwitterifyouthinkTwittermadethewrongcall. Ifyoufeelyouareindanger,considerfindinglegalsupportandreportittoyourlocalauthoritiesassoonaspossible.Checkoutourresourcesandlearnmoreabouthowtodealwithonlineharassment. BlockOnTwitter HowcanIblocksomeoneonTwitter? ToblockfromaTweet ClicktheiconlocatedatthetopofaTweetfromtheaccountyouwishtoblock. ClickBlock,andthenselectBlocktoconfirm. Toblockfromaprofile Gototheprofilepageoftheaccountyouwishtoblock. Clickthemoreiconontheirprofilepage. SelectBlockfromthemenu. ClickBlocktoconfirm. WhataresomeadvancedfeaturesforpeopletargetedforharassmentonTwitter(otherthantheblock,mute,andshareblocklistoptions)? Unfollow.Ifanaccountyou'refollowingisannoyingoroffensive,youcanunfollowthem–youcanstillaccesstheirtweetsbyvisitingtheirprofile(unlesstheirtweetsareprotected). Protectyourtweets.Withaprotectedaccount,youcanapprovefollowrequestsfromotheraccountsonacase-by-casebasis.Onlytheaccountsyouapprovewillbeabletovieworsearchforyourtweets.Toprotectyourtweets,visityouraccountsettingsandclicktheboxnextto"ProtectmyTweets." Use"safesearch."Safesearchremovestweetsthatcontainpotentiallysensitivecontent,andtweetsfromaccountsyouhaveblockedormuted,fromsearchresults.Whilethistypeofcontentwillbediscoverableifyouwanttofindit,itwon’tcluttersearchresultsanylonger.Tousethisoption,enteryoursearchqueryintothesearchboxatthetopofthepage.YourresultswillshowacombinationofTweets,photos,accounts,andmore.YoucouldclicktheSearchfiltersoptionstofilteryourresultsFromanyoneorPeopleyoufollow,andAnywhereorNearyou.Clickthethreedotsiconontheright-handsideofthesearchresultspageformoreoptions: ClickSearchsettingstodisable(orre-enable)safesearchtofilteryoursearchresults: SafesearchsettingsincludeHidesensitivecontentandRemoveblockedandmutedaccounts.Unchecktheboxtodisableeithersetting,youmayre-enableatanytime.Note:Thissettingmaytakeseveralminutestogointoeffect.  Filter.Filteroptionsforyournotificationsgiveyoumorecontroloverwhatyouseefromcertaintypesofaccounts,likethosewithoutaprofilephotoorwithunverifiedemailaddressesorphonenumbers. Mutewords.Removecertainkeywords,phrases,orentireconversationsfromyournotifications.Youcanmutethesefromyourhometimelineanddecidehowlongtomuteitfor–oneday,oneweek,onemonth,orindefinitely.(Ho,2017) Howtomutewordsorhashtags? ClickSettingsandprivacyfromyourprofileimagedrop-down. SelectMutedwords. ClickAdd. Enterthewordorhashtagyou’dliketomute.Entriescanonlybeaddedoneatime. ChooseHometimelineifyouwishtomutethewordorphrasefromyourHometimeline. SelectNotificationsifyouwishtomutethewordorphrasefromyourNotifications. SpecifyFromanyoneorFromonlypeopleIdon’tfollow. UnderForhowlong?choosebetweenForever,24hoursfromnow,7daysfromnow,or30daysfromnow. ClickAdd. Youwillseethemutetimeperiodindicatednexttoeachenteredwordorhashtag.Seethevideo: WhatstepshasTwittertakentostopharassmentonTwitter? Twitterhasrecentlyaddedtheabilitytolimitauser’saccountforacertaintimeperiod,oruntiltheyregisteraphonenumberanddeleteabusivetweets.Previously,Twitteronlysuspendedauser’saccountandpreventedlogin,andabuserscouldeasilycreateanewaccountandcontinueharassingotherusers.(Weinberger,2015). InJuly2015,TwitterintroducedthenewSafetyCenter,aresourcewithinformationaboutonlinesafety,onTwitterandelsewhere.ItisorganizedaroundTwitter’stoolsandpoliciestoaddresssafety,withsectionscreatedespeciallyforteens,parents,andeducators(Cartes,2015). In2016,TwitterestablishedtheTwitterTrustandSafetyCouncil,whichbringstogethermorethan40expertsandorganizationstohelpadvisetheplatformastheydeveloptheirproducts.Atthebeginningof2020,TwitterannouncedthattheCouncilwillbemadeupofseveralgroups,“eachfocusedonadvisingTwitteronspecificissues”.Thecompanywillsetupgroupsfocusedon: Safetyandonlineharassment Humananddigitalrights Childsexualexploitation Suicidepreventionandmentalhealth Likeothersocialmediaplatforms,Twitterhasalsobeenrelyingonautomatedmoderationtoolstoidentifyabusivecontent.InalettertoshareholdersinOctober2019,Twitterreportedthat50%ofallabusivetweetsontheplatformarebeingremovedbythesetoolsbeforeusershaveachancetoreportthem. Seewhatothersocialmediaplatformsaredoingtorespondtoonlineharassmenthere. WhatresourcesdoesTwitterofferforharassmentvictims? TwitterhaspartneredwiththeNationalNetworktoEndDomesticViolencetodevelopanewresource:Safety&PrivacyonTwitter:AGuideforSurvivorsofHarassmentandAbuse.ThisguideprovidesspecifictipsandguidanceforTwitterusersonincreasingtheirprivacyandrespondingtootheruserswhomisusetheplatform.Twitteroffersseveralonlineresourcestohelpcombatharassment.Thesocialmediaplatformisalsopartneredwiththefollowingorganizations,whichyoucanfollowonTwitterorotherwiserefertoforassistance: AFA/PointdeContact(@AFAfrance) AmnestyInternational(@AmnestyOnline) Anti-BullyingPro(@antibullyingpro) CEOP(@CEOPUK) ChildFocus(@ChildFocusFR,@ChildFocusNL) Childnet(@childnet) CircleofSix(@circleof6app) CommonSenseMedia(@CommonSense) ConnectSafely(@connectsafely) CommunityMatters(@WakingUpCourage) CrashOverride(@CrashOverrideNW) CyberCivilRightsInitiative(@EndRevengePorn,@CCRInitiative) CyberbullyingResearchCenter(@onlinebullying) TheCybersmileFoundation(@CybersmileHQ) ECPATInternational(@ECPAT) E-Enfance(@eenfance) eNACSO(@eNasco) FairGirls(@FAIR_Girls) FeministFrequency(@femfreq) icanhelp(@icanhelp) InHope(@INHOPE_PR) InsafeNetwork(@EInsafenetwork) InternationalJusticeMission(@IJM) InternetSansCrainte(@BetterInternetF) Love146(@love146) MissingPeopleUK(@missingpeopleUK) NationalCenterforMissingandExploitedChildren(@MissingKids) NationalSocietyforthePreventionofCrueltytoChildren(@NSPCC) NetSmartzWorkshop(@netsmartz) PantallasAmigas(@PantallasAmigas) RedBarnetUngdom(@RedBarnetUngdom) SaferInternetGR(@saferinternetGR) Safernet(@safernet) SavetheChildren(@SavetheChildren) StopBullying(@stopbullyinggov) LaStradaInternational(@lastradainterna) Spunout(@SpunOut) Thorn(@thorn) UK’sSaferInternetCentre(@UK_SIC) Webwise(@webwise_ireland) Forspecializedinformationonhowtodealwithoffensivecontent,hereisalistoforganizationsTwitterpartnerswith: InternationalNetworkAgainstCyberHate TheAnti-DefamationLeague(@ADL_National) LigueInternationaleContreleRacismeetl’Antisémitisme(@_LICRA_) MuslimAdvocates(@MuslimAdvocates) SOSRacisme(@SOS_Racisme) SOSHomophobie(@SOShomophobie) AgainstViolentExtremism(@ave_org) NoHateSpeechMovement(@nohate_speech) ForacompletelistofpartneredorganizationsandlinkstotheirTwitterprofiles,clickhere. YoucanalsovisitTwitter’sSafetyCentertolearnmoreaboutonlinesafety,onTwitterandbeyond.TheCenterisorganizedaroundTwitter’stoolsandpoliciestoaddresssafety,withsectionscreatedespeciallyforteens,parents,andeducators. Donotforgettovisitourresourceswhereyoucanfindinformationaboutyourrightsanddigitalsafety. WorksCited Subbaraman,N.(March2,2015).Twitterexpandssafetyteamtobettermonitorharassmentonline.TheBostonGlobe. Doshi,S.(April21,2015).Policyandproductupdatesaimedatcombatingabuse.TwitterBlog. Weinberger,M.(April21,2015).Twittergetsseriousaboutonlineharassmentwithnewrulesandpunishments.BusinessInsider. Cartes,P.(July20,2015).IntroducingthenewTwitterSafetyCenter.TwitterBlog. Cristina,M.(December30,2015).Fightingabusetoprotectfreedomofexpression.TwitterBlog. Southworth,C.(July26,2016).SafetyandPrivacyonTwitter:AGuideforVictimsofHarassmentandAbuse.TwitterBlog. Twitter.(November16,2016).Progressonaddressingonlineabuse.TwitterBlog. Ho,E.(February7,2017)AnUpdateonSafety.TwitterBlog. Ho,E.(March1,2017)OurLatestUpdateonSafety.TwitterBlog.



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